Telesales Representative

Tailor Your Resume for this Job

We're looking for someone who can identify, engage, and develop relationships with high-street retailers, SMEs, and commercial partners over the phone and via email. Promote Retail-FCL’s market-leading portfolio of AI-powered ATM deployment and managed cash services, and deposit-taking kiosks. Drive revenue growth by generating warm leads, resolving initial merchant queries, managing targeted e-shot outreach campaigns, and ensuring accurate, compliant data uploads to support the wider Sales and Marketing teams.

Key Accountabilities

• Outbound Engagement: Contact potential and existing commercial customers to present Retail-FCL’s cash access and ATM management services using approved value-proposition frameworks.
• Outbound Pipeline Generation: Achieve a consistent baseline target of 50–80 outbound dials per day to identify and source new merchant opportunities.
• Digital Sales Enablement: Efficiently enrol targeted prospective retail leads into pre-approved, automated e-shot sequencing workflows to warm up sectors ahead of calling.
• Qualification & Handover: Conduct precise discovery calls to uncover retail site suitability and smoothly transition qualified opportunities to senior Sales Executives.
• Consultative Script Adherence: Handle inbound queries and overcome merchant objections regarding cash processing, service uptime, and security framework compliance.
• CRM & Data Integrity: Accurately log, update, and track prospective merchant profiles, contract timelines, and interaction records within the company database.
• Activity Reporting: Deliver structured daily and weekly sales activity reports directly to the Head of Sales.

Experience

• Minimum 1 year of proven experience in B2B telesales, lead generation, merchant services, or an interactive customer-facing tech environment.
• Self-motivated and adaptable mindset, equally comfortable driving independent targets and collaborating within an agile team.
• Clear understanding of or strong aptitude to learn fintech, banking infrastructure, or retail asset management.
• Advanced working knowledge of MS Office Suite, with specific proficiency in Excel for auditing geographic data and lead sheets.
• Confident verbal and written communication style.

Job Types: Full-time, Permanent

Pay: From €27,592.50 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Ability to commute/relocate:

• Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)

Work Location: In person