Tellecaller

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Telecalling Executive – Job Profile

Position

Telecalling Executive / Admission Counselor (Telecaller)

Job Summary

The Telecalling Executive is responsible for converting enquiries into walk-ins by calling prospective students, following up on leads, explaining courses, and maintaining accurate lead records. The primary objective is to generate quality walk-ins and support admissions.

Key Responsibilities

• Call fresh and existing leads on a daily basis.
• Generate qualified walk-ins through effective counseling and follow-ups.
• Explain course details, career opportunities, fees, and ongoing offers.
• Maintain regular follow-up with interested prospects through calls and WhatsApp.
• Update lead status accurately in the CRM or lead management system.
• Re-engage old and inactive leads to generate new walk-ins.
• Coordinate with the counseling team regarding scheduled appointments.
• Achieve daily, weekly, and monthly calling and walk-in targets.
• Record call outcomes and submit Daily Status Reports (DSR).
• Handle basic enquiry resolution professionally and politely.
• Build strong relationships with prospective students and parents.

Daily KPIs

• Outbound Calls: 60–80 calls
• Meaningful Conversations: 25–35
• WhatsApp Follow-ups: 20–30
• Walk-ins Generated: 2–3 per day
• Daily DSR Submission: Mandatory before leaving

Skills Required

• Excellent communication and convincing skills.
• Fluent in Hindi (English communication is an advantage).
• Positive attitude and customer-focused approach.
• Basic computer and CRM knowledge.
• Good follow-up and time management skills.
• Ability to work under targets and deadlines.

Performance Indicators

• Number of calls made
• Lead conversion rate
• Walk-ins generated
• Follow-up quality
• Data accuracy
• Team coordination
• Admission contribution

Preferred Qualification

• Graduate (preferred)
• Experience in telecalling, sales, education counseling, or customer support is an advantage.

Pay: From ₹10,000.00 per month

Benefits:

• Internet reimbursement

Work Location: In person