Teller/Customer Service Representative

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Job Description

NO STUDENTS

MUST SPEAK FRENCH AND ENGLISH AT HIGH LEVEL. NOT ONE OR THE OTHER, BOTH, NO EXCEPTIONS. LANGUAGES WILL BE TESTED

Calforex is a Canadian leader in Foreign Exchange services operating nine retail locations in Canada. At Calforex we take pride in offering our clients competitive personalized foreign exchange services and providing unmatched customer service. Calforex is seeking motivated, talented team members who are dedicated to providing a welcoming and professional environment for our clients and fellow employees.

The position of teller is of a front-line ambassador to both our local clientele and tourists from across the globe. Success at Calforex relies on the following:

· Providing a welcoming and cheerful environment for clients during their transactions in branch and while interacting with clients by phone and email.

· Engaging with clients to accurately determine their needs and offer appropriate products and services.

· An aptitude for problem solving and responding flexibly to new challenges.

· Communicating effectively and professionally with clients regarding Calforex policy and Federal or Provincial regulations for Money Service Businesses.

· Commitment to on-going training for Anti-Money Laundering and Anti-Terrorist Financing legislation and regulatory requirements.

Required Qualifications:

· High school diploma or equivalent.

· Confident in use of computers, email programs, and basic internet usage skills.

· Advanced verbal and written communication skills in the following languages: English/French

· Minimum 1 years of professional customer service experience.

· Minimum 1 years of professional cash handling experience.

· Reliable transportation or ability to commute during Branch hours.

· Ability to pass a Police Clearance Report.

Calforex is committed to providing an inclusive and equitable workplace for all team members and clients. We seek applicants who are committed to upholding these values. Calforex welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Full-Time

Salary: $17.00 to $18.00 /hour

Full-time hours: 30-40 per week

Job Type: Full-time

Pay: $17.00-$18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• customer service: 2 years (preferred)

Language:

• English and French (required)

Work Location: In person