Tenancy Sustainment Coordinator (Wa)

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Introduction:
Tenancy Sustainment Coordinator

Location: Mandurah

Employment Type: Permanent Full Time

Salary: $96, 117 per annum plus 12% superannuation and salary packaging

Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
Growth and development – enhance your skills and advance your career through tailored learning opportunities.
Balance that works – enjoy additional leave and flexible working arrangements suited to your lifestyle.
Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.

Description:
About the role

You will play a vital role in helping residents maintain their homes and live more independently. Through early intervention, person-centred planning, and cross-sector collaboration, you'll help prevent homelessness and build pathways to recovery. This role will support residents in Mandurah and South West Bunbury area.

This role is ideal for someone who natural connector, a calm presence in complexity, and passionate about social impact

• Deliver leading tenancy sustainment solutions with a trauma-informed, recovery-focused approach
• Support up to 25 residents through person-centred support plans and collaborative engagement
• Identify tenancy risks and work proactively with Housing Officers to prevent tenancy breakdown
• Work alongside mental health specialists, NDIS providers, and community agencies
• Champion best practices, lead service improvements, and contribute to program evaluation
• Be a trusted advisor to internal teams, sector partners, and support networks

About the team

The Customer Services division is central to delivering responsive, resident-focused services that foster safe, inclusive, and supportive housing communities. We design and implement housing services that prioritise resident wellbeing, accessibility, and satisfaction, utilising customer insights to inform continuous improvement. It ensures residents receive personalised support aligned with their diverse needs, enhancing quality of life and community connection.

Skills and Experiences:
About you

You will have:

• Relevant qualifications in community services, social work, or mental health
• Proven experience in case management or tenancy support for people with complex needs
• Ability to manage conflict, navigate challenging behaviours, and build trusted relationships
• Knowledge in areas such as mental health, AOD, trauma, disability, ageing, or cultural safety
• Exceptional communication, planning, and stakeholder engagement skills
• Will require travel to the Greater South West Region

You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.

Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.

Our values in action

Everything we do is guided by our shared values:

• Putting people first – we listen, respect, and respond to our communities.
• Working together – collaboration helps us achieve better outcomes.
• Doing the right thing – we act with integrity and accountability.
• Acting boldly – we innovate to address current housing challenges.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Housing Choices

We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

How to apply

Apply now via clicking the Apply button.

Applications close: 10 December 2025 unless a suitable candidate is identified earlier.

For further information, please contact Chelsea Isaacson, People & Culture Business Partner at chelsea.isaacson@hcau.org.au.

If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.

Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at th