Theatre Usher

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Location: TF Royal Theatre, Castlebar, Co. Mayo
Reports to: Head of Security / Operations Director

About TF Royal Theatre

TF Royal Theatre is one of the leading entertainment venues in the West of Ireland, hosting live concerts, theatre productions, comedy, and community events. We pride ourselves on delivering an exceptional experience for our patrons, from the moment they arrive until the final curtain call.

Role Overview

Ushers are vital members of our Front of House team. They ensure that every guest enjoys a safe, welcoming, and enjoyable theatre experience. Ushers assist with seating, provide information, uphold safety procedures, and represent the friendly spirit of TF Royal Theatre.

Key Responsibilities

• Greet patrons warmly upon arrival and assist them with directions inside the theatre.
• Check tickets and guide guests to their correct seats.
• Provide information about facilities, show times, and theatre policies.
• Support accessibility needs (e.g., assisting patrons with reduced mobility).
• Monitor audience areas to maintain a safe, comfortable, and respectful environment.
• Respond quickly and calmly to any incidents, following theatre safety and evacuation procedures.
• Assist with latecomer seating and ensure minimal disruption during performances.
• Help with merchandise sales or interval services when required.
• Maintain the cleanliness and presentation of the auditorium and public areas before, during, and after performances.
• Deliver outstanding customer service as a representative of the TF Royal Theatre brand.
• May suit person in retirement.

Skills & Attributes

• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional manner.
• Ability to remain calm under pressure and handle unexpected situations.
• Reliability, punctuality, and a strong sense of teamwork.
• Attention to detail and commitment to creating a positive guest experience.

Requirements

• Previous customer service or hospitality experience is desirable but not essential.
• Flexibility to work evenings, weekends, and public holidays according to performance schedules.
• Must be 18+
• Training will be provided in customer service, health & safety, and emergency procedures.

Benefits

• Opportunity to work in a vibrant live entertainment environment.
• Experience in customer service and theatre operations.
• Complimentary or discounted tickets (subject to availability ).
• Being part of a supportive and enthusiastic team.

Job Type: Part-time

Pay: From €14.00 per hour

Expected hours: 6 – 20 per week

Application question(s):

• Knowledge of Entertainment Industry
• Interest in Live Shows

Language:

• Fluent English (required)

Work authorisation:

• Ireland (required)

Work Location: In person