Trade Counter Agent

Job title: Trade Counter Agent

Location: Dublin

Employment Type: Full time, permanent

About the role

As Trade Counter Agent you will be responsible for generating and maximising sales opportunities by establishing, managing and maintaining excellent customer relationships. Working as part of the Trade Counter Team within Customer Service, you will be required to identify our customer’s needs and requirements and maximise sales opportunities by using a proactive face to face approach. Proactively identify potential merchandising opportunities and slow moving stocks at the trade counter to ensure the correct profile of stocks are displayed at the counter.

In the role you will identify our customer’s needs and requirements which will include providing advice and recommendations for products and services. You will be required to work on your own initiative and carry out product search queries and identify RS numbers from our supplier part numbers by using our catalogue, website and other technical data sources.

You will play a pro-active part in driving sales revenues at the counter which will include upselling and cross selling from the product range, applying discount where appropriate to do so in order to maximise sales. Identify and share potential leads for the internal and external sales teams. You will also investigate records and resolve customer issues from general and technical questions whilst advising on delivery options and despatches

What we’re looking for

• The ability to adapt and thrive in a sales culture.
• Commercial acumen.
• Experience in a customer facing role.
• PC Skills.
• Attention to detail and ability to multi task.
• Ability to work on own initiative and be dynamic.
• Critical thinking when dealing with customer enquiries and issues.
• Time management and planning skills.

What we can offer

Once you have successfully completed your probation period, the company offers a comprehensive benefits package which would include:

• Competitive Salary
• Quarterly Staff Bonus Scheme
• Defined Contribution Pension scheme
• Private health care
• Sick Pay
• Long Service Rewards
• Enhanced Payments on Family Leave (Maternity, Paternity and Parents Leave)
• Blended approach to office & home working
• TaxSaver Schemes, Bike & Public Transport
• Educational Support for Career Development
• Company ShareSave Programme
• Staff Discounts

We are RS Group.

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.