Trade Counter Assistant - The Dublin Plywood And Veneer Company Ltd

Brooks has been an institution in the Irish construction industry since its inception in the late 1700’s to today and are recognised as one of the leading Timber and builders’ merchant in the Republic of Ireland. Brooks has grown by developing a product offering in harmony with customer needs and by its customer-focused approach.

Founded in 1946, DPV has a wealth of history and industry experience within the Irish Timber trade. Over the years our businesses has developed and evolved into the success we are today, but amongst this evolution, DPV always strives to stay true to our hallmarks of Quality, Integrity and Value.

Following the acquisition of the Brooks Group by the Murdock Builders Merchants Group in August 2021, the Group now operates from a combined 25 locations in Northern Ireland and the Republic of Ireland and is now the 2nd largest builders merchanting group on the island of Ireland.

We value both our customers and our employees and our business is built on offering consistently excellent customer service by well-trained and knowledgeable staff.

The Dublin Plywood and Veneer Company Ltd (DPV)

Trade Counter Assistant

The Dublin Plywood and Veneer Company Ltd (DPV) are currently looking to recruit a Trade Counter Assistant to join a team in a well-established distribution company based in Finglas, Co Dublin. This is a customer facing role, providing an outstanding level of service at our Trade Counter and over the phone and maximising sales at every opportunity. As part of the branch team, this is an excellent role for the right person to develop their skills and experience within our industry.

This role will include:

• Providing excellent customer service at our busy Trade Counter maintaining high company standards
• Assisting customers/potential customers on their product selection detailing benefits/technical features of products
• Ensuring the efficient processing and follow-up of customer quotations
• Cash handling and operation of our in-house stock system.
• Assisting the Shop Manager with merchandising and keeping the shop at the highest standards of health and safety and cleanliness.
• Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
• Providing support to our Internal Sales Team and External Sales Team

Criteria:

• Previous experience of providing excellent face to face customer service within a retail environment essential
• Previous experience of working on a Trade Counter desirable
• Good knowledge of Hardware, DIY and Plumbing Materials
• Excellent teamwork and organisational skills
• Excellent communication skills both verbal and written
• Proficient in the use of IT and have good computer literacy
• Reliable and punctual

Benefits:

• Attractive package offered
• Company Pension Scheme
• Opportunity for Excellent Career
• Staff Discount

Closing Date: Friday 6th December 2024

Job Type: Full-time

Experience:

• Customer service: 1 year (preferred)
• Trade Counter Construction or similar industry: 1 year (preferred)

Work Location: In person

Application deadline: 15/11/2024
Reference ID: WO/11/24