Trade Ebanking Support Team Leader

MISSION & OBJECTIVES

As part of Global Banking Operations (GBO) – Global Trade Operations (GTO) – European Trade Finance Operations Line (ETFO) the Change & Continuous Improvement team has as its key mission:

• Optimize the operational efficiency of Trade Finance scope
• Promote and support transformation and continuous improvement initiatives
• Ensure optimal alignment of processes and procedures across the different locations

The team reports to the Head of ETFO and operated in close collaboration with Global Traditional Trade Organisation (GTTO), the Business (BCEF & CIB), IT (Dwings, TCH, Ivision etc..) and Trade Operations.

The team operates in a regional perimeter (EMEA) with special focus on International Guarantees Services in Paris (SGI) and Trade Finance Service Center in Madrid (TFSC). Its mandate is divided into 4 main areas :

Continuous Improvement
Digitalization and industrialization
Data & reporting
L1 Support & Ebanking, where the bespoke role of Trade eBanking Support Team Leader is located.

Main responsibilities

Key responsibilities of eBanking Support team:

Onboarding of new clients (companies, banks, internal and external users) to eBanking applications used for daily transactions management;
Provide support to Clients and internal users regarding the bespoke systems;
Provide induction and continuous training to ensure proper utilization of the tools mentioned above.

As manager of the team, your key responsibilities include:

Oversee and support the team in their daily activities;
Be the first escalation point for users and other stakeholders;
Ensure performance monitoring and reporting to CCI and Operational Management;
Identify team’s improvement opportunities, coach and train them accordingly;
Continuously analyze and identify improvement opportunities to increase efficiency of internal processes and procedures;
Set clear and concrete goals for the team members and support them through their achievement;
Inspire and motivate the team to embrace a culture of continuous improvement.

REQUIREMENTS

Training and occupational experience

2-3 years of experience as a team manager;
Experience in customer support, preferably in a technical environment;
Comfortable with MS Office;
Fluent in French and English (C1 level).

Diversity and Inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.