Trainee Claims Adjuster

Here at Basil Fry (part of the Jensten Group), we are seeking a driven Trainee Claims Adjuster, to join our Removal Claims Service (RCS) team.

Since the company was founded in 1970, Basil Fry has developed an in-depth knowledge of the removals and storage and self storage industries. During over fifty years of trading, our expertise has enabled us to create a broad range of specialist insurance solutions, in-house claims teams and market-leading risk management services.

Our Claims team are at the heart of our business; managing customers’ goods claims on a delegated authority for several different insurers. If successful, you will be working in a well-established, experienced team handling an allocation of Marine, Inland and Self-storage claims. The team handle over 5,500 claims on a delegated authority basis annually.

This role is based in our Modern Leatherhead office, which is in easy walking distance from the station and bus routes. Initially working full time in the office, a blend of office and home working will be available on completion of probation.

Some key objectives & responsibilities will include:

• Managing and coordinating claims under delegated authority in a timely and professional manner
• Evaluating insurance claims and determining coverage eligibility
• Ensuring all claims are dealt with in-line with policy wordings and requirements
• Negotiating with and conducting correspondence with Claimants/Removers/Insurers/ Loss Adjusters/Removers/ Repairers/Suppliers
• Instructing and liaising with other professional advisers on an “as required” basis – eg. Solicitors, Valuers, Expert Witnesses
• Maintaining accurate records and documentation of all claim activities and communications

About you

While we would love to see applications from candidates with previous insurance experience, we will also consider applications from people with experience from other professional service environments. Whatever your background, you will be expected to have exceptional organisational skills and will also need strong communication skills, to not only deal with insurers on a professional level but to also work with clients and third parties.

You’ll also be or have:

• Work experience within insurance or a professional service setting – claims experience is desirable
• Strong attention to detail and the ability to understand various Policy wordings
• Ability to use your own initiative and work well with others
• A strong communicator, both verbal and written and the patience to remain calm in stressful situations
• A desire to work towards CII Qualifications (preferable)

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us:

Basil Fry is part of the Jensten group, which was launched in 2018 and is now one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £600m Gross Written Premium (GWP) into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. This is why we are not just one of the leading independent insurance groups, we are one of the most exciting too.

And that is why you should join us!