Trainee Customer Service Executive

Job Title: Trainee Customer Service Executive

Salary: €28,000 plus a substantial yearly bonus. Dependent on individual and company performance.

Location: South Mall, Cork City.

Company Overview:

About Lifting365: Lifting365 is a pioneering technology company revolutionising the Lifting and Material Handling Industry by uniquely combining eCommerce with eLearning. We provide a trusted online platform that distributes high-quality products and offers comprehensive online training for their safe and effective use. Our commitment is to set new industry standards and enhance customer satisfaction through innovative solutions.

Position Overview:

We are seeking a motivated and dedicated Trainee Customer Service Executive to join our team. This full-time role offers an excellent opportunity to grow and develop your career in a supportive and fast-paced environment. You will be responsible for managing daily customer support operations, ensuring a high level of service and satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone and email, providing prompt and accurate follow-up.
• Generate and manage quotations, invoices, and lead times.
• Handle queries related to existing orders and products.
• Administer and fulfil customer orders efficiently.
• Maintain and organise customer documentation.
• Collaborate with suppliers to ensure timely product availability and delivery.
• Support management in enhancing customer support effectiveness.

Qualifications:

• Strong organisational skills with a keen attention to detail.
• Proven ability to multitask and manage time effectively in a fast-paced environment.
• Excellent interpersonal and communication skills for interacting with customers and team members.
• Professional demeanor with a friendly and approachable attitude.
• Reliable, punctual, and adaptable team player.
• Proactive problem-solving skills and the ability to take initiative.

Preferred Skills:

• Experience in administration and customer service.
• Familiarity with e-commerce platforms such as Shopify and tools like Google Apps (training will be provided if needed).

What We Offer:

• A dynamic, supportive, and innovative work environment.
• Comprehensive training and professional development opportunities.
• Competitive salary and a performance-based yearly bonus, rewarding exceptional contributions and achievements.
• A unique role at the intersection of eCommerce and eLearning, with the opportunity to grow within the company.

If you are enthusiastic about delivering exceptional customer service and are eager to develop your skills in a thriving global company, we would love to hear from you.

Job Type: Full-time

Pay: €28,000.00 per year

Additional pay:

• Bonus pay

Schedule:

• Monday to Friday

Application question(s):

• Have you used google apps such as gmail and google drive ?

Education:

• Leaving Certificate (preferred)

Experience:

• customer service: 1 year (required)

Language:

• English (required)

Work Location: In person

Expected start date: 06/01/2025