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Trainer - Dublin

Posted on Dec. 19, 2024

  • Dublin, Ireland
  • No Salary information.
  • Full Time

Trainer - Dublin

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Position: Trainer

Location: Dublin, Ireland

Work Model: Fully on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Regularly work with large groups of trainees, presenting information clearly, checking for understanding, and incorporating feedback where possible.
  • Collaborate with client training departments to ensure smooth transitions during new ‘go lives’ and help integrate client business processes.
  • Work with various stakeholders across the company to ensure a seamless and consistent onboarding experience for new team members during recruitment, training, and basecamp phases.
  • Design and maintain training materials, such as handouts, manuals, exercises, assessments, and exams.
  • Prepare learning environments, set up IT and phone equipment, arrange seating, share documents, and publish schedules.
  • Deliver and facilitate training programs, demonstrating excellent written and verbal communication skills.
  • Collaborate with team managers, POCs, agents, and other stakeholders to identify training and performance requirements.
  • Assess the effectiveness of training programs and learning outcomes, ensuring continuous improvement.
  • Continuously evaluate agent call and case handling to maintain high standards of quality and customer service.
  • Maintain records of learner development and resource allocation to ensure proper tracking and documentation.

REQUIREMENTS:

  • Native/ fluent in English (C1), both verbal and written.
  • Exceptional verbal and written communication skills, with the ability to deliver clear and effective training programs.
  • Excellent listening skills and empathy for the needs of agents, management, and clients.
  • Ability to work flexibly with both groups and individuals, tailoring communication and training styles to different learner types.
  • Skilled in balancing the needs of new hires and tenured team members, keeping them engaged and motivated throughout the training process.
  • Ability to address participant concerns and direct them to appropriate departments when needed.
  • Strong focus on achieving set goals and targets, demonstrating drive for results.
  • Ability to build and maintain collaborative relationships with internal and external stakeholders.
  • Comfortable with setting up and using IT and phone equipment for training purposes.

OFFER:


  • Opportunity to collaborate with top brands in the market
  • Attractive remuneration package
  • Private medical healthcare
  • Corporate social responsibility events throughout the year
  • Ongoing professional development opportunities
  • Relocation support if necessary
  • Dedicated and motivated team

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