Training And Store Development Manager

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Reporting directly to Director, this is a great role for someone with excellent communication skills, both written and oral with a desire to make a difference to employee sense of engagement and development.

This includes traveling to different contracted stores with Indigo Traders Ltd based in Auckland, Hamilton, Whangarei , and Christchurch , also flexible to work as required.

Job Responsibilities:

•Manage learning and development from needs analysis. Identify, develop & coordinate the training, programs, processes, and tools that will consistently be used by management to support key retailer stores contracted by Indigo Traders Ltd.

•Create expectations and accountability after the completion of training and develop evaluation procedures for training, leading career paths, and Curriculums

•Develop sustainable programs for management, sales, and other positions that provide training and development throughout the individual’s time in the position (soft skills, role- specific, technology, and product).

•Develop programs and ensuring all training programs, processes and tools reinforce our key account holders associates are engaged and motivated and understand how they impact the customer and the organization to achieve their objectives.

•To help assess and define the inventory of the knowledge, skills, abilities, competencies, values, and experience of the current workforce, determine critical skills needed for all positions across the organization and develop a strategy for closing any skill gaps to address company workforce needs.

•Support our onboarding, retention, workforce planning, review and succession planning processes and also Collaborate with various external training providers and experts regarding instruction and training planning.

•Act as a primary point of contact and coordinator for intern and trainee development programs

•Develop processes to ensure that Training modules and the related tools and programs are implemented, utilized, and supported by the company

•Develop communication and promotion tools to advance training/development offerings

•Define, track, and report on key training metrics to measure progress and success of training and development programs.

•Make sound financial decisions to manage training programs within budget parameters.

QUALIFICATION: Bachelor's degree and experience required in Training & Development or working at retail store or at Managerial level.

KNOWLEDGE, SKILLS, & ABILITIES:

Ability to work collaboratively across various functions and work independently.

•You’ll need expertise in producing training content and support materials.

•Ability to coordinate training material & oversee the administration required to keep all training materials relevant and up to date.

•Able to manage multiple projects to ensure delivery against time, quality, and cost.

•Excellent written, verbal, and presentation skills and the ability to read and analyze complex information

•Strong interpersonal and coaching skills to explain information to a wide range of audiences.

•In-depth understanding and experience in both technical and non-technical training and the ability to design training with Knowledge of Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Required Experience:

•At least Min 3 years of staff training or team Management experience in retail set up.

•To be subject matter expert in store operations, preferably with 3-4 years of experience in any retail industry.

Job Type: Full-time

Pay: $70,000.00 – $75,000.00 per year

Benefits:

• Employee discount
• Travel reimbursement

Schedule:

• 8 hour shift

Supplementary Pay:

• Performance bonus

Work Location: In person