Training Manager

Responsibilities

• Manage a team of trainers while embracing Microsoft's culture of "Model, Coach, Care". Deliver success through team empowerment, leading by example through individual development and personal accountability while coaching trainers on developing their own capabilities.
• Partner with site managers and trainers to provide solutions for operational risks, training gaps, and learning opportunities and communicate those to stakeholders in partnership with regional training operations managers.
• Encourage team and site customers to innovate on training topics using technologies from working environments and scenarios from live site issues. Structure site training delivery strategies using technical knowledge of adult learning principles and building relationships with business partners.
• Enable team to leverage the latest features, technologies, and processes and incorporate them into appropriate learning experiences to ensure a quality learning environment and relevance for technologies or common challenges in the live environment.
• Monitor team engagement with learners and ensure alignment with global and local learner goals (e.g., internal and external learner partnership).
• Establish and maintain a culture of learning across sites, sharing best practices for skills development with business partners, customers, peer GTO teams, and industry leaders.
• Maintain deep collaboration with sites across all workstreams to ensure training content and delivery are meeting learning expectations in support of availability, safety, and throughput goals in the datacenters.
• Embody our culture and values.

Qualifications

• Bachelor's Degree AND 6+ combined years training, education, information technology (IT), cloud systems, datacenter environments, critical environments/facilities, cloud, or computer technologies with a focus on in-depth learning of technology systems.
  • OR equivalent experience.

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• 3+ years experience working with program managers, technical specialists, operations managers, and executives across the full spectrum of a Global operations organization.
• 2+ years Hands-on experience in managing a technical team maintaining datacenter IT infrastructure or critical facilities operations.
• Hands-on experience in a technical capacity with maintaining facility cooling, electrical, mechanical and life safety systems, Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), Building Automation Systems (BAS), and Battery Monitoring Systems (BMS)
• Experience leading training delivery outcomes and readiness operations inputs with demonstrated business frameworks and management.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.