Training Specialist

Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients’ outcomes. As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1,600 staff.

As a Training Specialist you will support the team in designing, coordinating and delivering comprehensive training programs tailored to support our organisation. You will also play a key role in enhancing the capability of our client's new software system. The role will partner with the local business operation to design, develop, facilitate, monitor and evaluate claims training initiatives to drive performance within the operation. You will have worked in a fast-paced, agile environment across multiple projects and tasks.

Please note this is a Maximum Term contract through to June 2026.

• Design, develop and deliver training programs and assessments to internal clients
• Partner with external stakeholders, key managers and subject matter experts regarding training material relevance, accuracy and alignment to business needs
• Develop strategies and create & deliver training materials using contemporary Adult Learning principles to improve our business's capability in the roll out of a new IT system
• Facilitate training programs as and when required
• Analysis of data, trends, and evidence-based research to provide advice on how to close skill gaps and enable targeted support from complimentary roles
• Communicate with key stakeholders across all levels of the organisation in line with project timelines to deliver key learning content where appropriate
• Maintain records of learning and development activities and report on employee progress utilising GB’s learning management system

We are interested in hearing from people who have:

• Certificate IV in Training and Assessment and/or Tertiary qualifications are highly desirable
• Demonstrated experience in learning needs analysis, design, development, implementation and evaluation of learning programs
• Experience working in a fast paced, agile environment across multiple projects and tasks
• Commercially minded with a proven ability to consult with stakeholders to understand capability gaps, engage in co-solution design and source a range of options to deliver on project requirements
• Effective Learning Management System administration
• A love of learning and a desire to continually develop yourself

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance! GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

• Discounted Insurance
• Dress for your day
• Novated Leasing
• Flexible & hybrid working

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.