Transaction Services Intermediate Analyst

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Business Overview:

WorldLink is Citi’s primary cross-currency payments capability, enabling clients to efficiently and seamlessly make payments from their primary functional currency account(s) to beneficiaries in over 135 currencies. WorldLink facilitates cross-border payments and is coupled with an embedded FX capability.

Leveraging Citi’s in-country expertise, Worldlink Payment Services, helps the client to improve operational efficiency and offering a choice of payment methods, such as Funds Transfers, ACH, Cheques, Instant Payments, Wallets & Card payments.

WorldLink addresses key client challenges and objectives including navigating local country regulations and payment requirements, efficiently managing beneficiaries, managing FX exposure, increasing efficiency, automated processes and achieving centralization and control.

Role Overview:

The primary role will be FX Back Office and related projects. Worldlink Treasury Operations (TROPS) provide back-office control and support for the Worldlink Foreign Exchange Utility. TROPS works with Buffalo, Dublin and Singapore foreign currency traders to ensure their FX delivery requirements are met, audit controls are adhered to and support functions are carried out.

This role will also require the individual to acquire a comprehensive understanding of the WorldLink Product and the key Operational functions required to support the Business such as FX Back and Middle Office, Client Onboarding & Centricity, Network and Reconciliations.

What you’ll do:

• Funding & FX Confirmations

• Tertiary/Exotics currency processing

• Back value claims & cancellations

• Exhibit strong knowledge and expertise in the products, payment offerings and capabilities

• Manage, review and respond to queries, timely escalation of key issues to the senior manager, manage client expectations by providing updates & timelines for resolution/completion

• Develop strong relationships within management across the Business along with all stakeholders at Citi

• Investigate root-cause of any issues, client dis-satisfaction etc and escalating to the senior management

• Engage proactively with internal stakeholders (e.g., product teams, technical support, sales) to address operational challenges and improve service delivery

• Identify process improvement opportunities and communicating to management for consideration

What we’ll need from you:

• Experience in SWIFT, payments, FX or other related functions in the financial services industry

• Track record leading projects

• Strong analytical skills to evaluate complex issues, activities and processes

• Excellent communication skills: ability to engage and inspire across stakeholder groups

• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word

What we can offer you:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Most Relevant Skills

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Other Relevant Skills

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