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Lloyds Banking Group

Transport Customer Service Advisor

Posted on Dec. 4, 2024

Newport, United Kingdom
0 - 0 USD (yearly)

Full Time

End Date

Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

Transport Customer Service Advisor

Job Description

JOB TITLE: Transport Customer Service Advisor

SALARY: £24,539

LOCATION(S): Newport

HOURS: Full Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Newport office.

About this opportunity

Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers?

Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them.

We’re currently looking for people who care about customers to join our contact centre teams supporting our Black Horse brand.

As a Transport Customer Service Advisor, you’ll be the first point of contact to new and existing customers and our dealership network. Applying your skills and expertise to help them with their financial & service needs. You’ll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.

Day to day, you’ll be:

Delivering outstanding customer experiences for every customer that you speak to.
Problem-solving, being creative with solutions and pay excellent attention to the details.
Playing a role in educating our customers about our products.
Pro-active in your approach to personal development and learning.

Why Lloyds Banking Group?

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

Solid communication and listening skills including a friendly telephone manner.
Honest, hardworking, and genuine. Caring about helping people with their queries.
The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
The commitment to deliver on your promises and go above and beyond for people.
You will need to be competent in using Microsoft applications.

Ideally, we would like you to have previous customer service experience from a motor / financial services background, but this isn’t essential.

About working for us
Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you!

Interested in the role and want to find out more about working for LBG? Why not take a look at our

Candidate Preparation Hub

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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