Transportation Support Dispatcher - Contracted Position

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THE COMPANY

Norfolk Disposal Services Limited is a family owned and operated business providing exceptional waste management services to Norfolk and the surrounding community for more than 60 years.

We are seeking an experienced individual to compliment and support our Roll-off Dispatch Team in the co-ordination and management of our Drivers who deliver residential, industrial and commercial bins to our clients.

THE POSITION
This contract position is for the period of August 5 - December 31, 2025 (contract has the potential to be extended into full-time). The successful candidate with work out of our Waterford, ON location.

The work schedule is Monday - Friday from 7:00 am - 5:00 pm with the understanding that daily work hours may be variable based on the business needs of the Company. This position also requires the candidate to work alternating Saturdays from 7:00 am - 12:00 noon.

ROLES & RESPONSIBILITIES

As Support to the Roll-off Dispatch Team, you play a crucial role in assisting with the following, that includes, but is not limited to:

• Coordinate and distribute daily bin delivery/route assignments to Drivers according to planned schedules.
• Utilize transportation management systems to track and monitor driver and route assignments.
• Communicate instructions and updates to the Drivers for efficient delivery to customers.
• Manage and resolve any delivery conflicts or issues as they arise.
• Using scheduling and transportation software, enter data accurately in system for planning, record keeping and reporting purposes.
• Use two-way devices, email or telephone to effectively communicate with Drivers to ensure smooth operations.
• Respond to customer service requests in an effective, professional and timely manner.
• Manage time-sensitive tasks to ensure efficiency of daily schedule.
• Monitory delivery progress and address any delays or disruptions proactively.
• Assist with daily bin delivery/route assignment planning.
• Perform other as required tasks.

REQUIRED QUALIFICATIONS

Within this "real time" dispatch support position that assists with managing multiple Drivers simultaneously, the successful candidate will have the following qualifications:

• A minimum of 3 years current and demonstrated dispatching experience
• Excellent verbal and written communication skills
• Proficient in using a variety of computer software/programs (Microsoft, Maps, Excel, email, etc.)
• Knowledge of Geotab and/or TRUX software considered an asset
• Strong analytical skills/attention to detail to assess transportation needs and make informed decisions
• Proficient in data entry with high accuracy
• Must be reliable with daily attendance, punctuality and alternating Saturdays
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Willingness to take on other duties as required

For questions on how to submit an application call (519) 443-2014 ext. 256 or apply today by sending in your resume by email (melanie@norfolkdisposal.ca) or by delivering in person to 105 Thompson Road West, Waterford (8:00 am - 5:00 pm).

Norfolk Disposal Services Ltd. is an Equal Opportunity Employer. We thank all applicants for their interest in this position; however only candidates selected for an interview will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Norfolk Disposal Services Limited will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Job Type: Fixed term contract
Contract length: 5 months

Pay: From $24.00 per hour

Additional pay:

• Overtime pay

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Application question(s):

• What makes you the ideal candidate?
• What are your salary expectations?

Experience:

• dispatching: 3 years (preferred)

Work Location: In person