Travel Agent Coordinator

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The Travel Agent Next Door is Canada’s largest host agency supporting the retail travel industry, specializing in the home-based travel agent, medium to small size agencies, and agencies that would like to start their own home-based business.

The Travel Agent Next Door provides support to travel agents including marketing, websites, social media, and access to a broad range of programs and tools and host events across Canada. The company has a head office in downtown Toronto and a branch office in Vancouver, with over 1,600 home-based agents across Canada.

Job Description

We are looking for an operations professional to manage the coordination of travel agent’s account set up after joining The Travel Agent Next Door. The role is responsible for organizing and facilitating the travel agent’s initial introduction and set up with our company, which includes coordinating between departments and external suppliers, and being the main point of contact for travel agents during the Onboarding process.

Our ideal Travel Agent Coordinator is extremely detail oriented, task driven, with superior time management skills with a friendly, outgoing attitude. As they will be responsible for working to onboard 5+ travel agents per week and managing an onboarding task list over 40+ items per travel agent. This is role is best suited for those with 3-5 years experience working in client success/onboarding, project management or operations position, with experience within the travel industry.

Role responsibilities:

· Main point of contact for travel agents who have newly joined The Travel Agent Next Door, responding to queries and phone calls in a short turn around time

· Completing travel agents set up within our company within a 2-3 week time frame, including coordinate provincial licensing, email set up, invoice system set up, and more

· Processing changes to existing travel agent’s business information, such as address updates, rebranding their business, and increases to commission amounts.

· Manage month end duties, including updates with provincial regulatory bodies such as TICO, and CPBC, agent contract closing, audits and more.

· Other department related duties as required

Our Ideal Onboarding Coordinator will require:

· Ability to multi-task and organize time effectively to complete agent set up tasks

· Strong customer service skills, having a confident and friendly approach.

· Strong presentation skills for introductory calls held with the travel agents

· Ability to act with a sense of urgency

· Superior written and oral communication skills (English)

· Highly organized and dependable

· Proficiency in Microsoft Suite of tools (Excel, Word, Outlook)

· A passion for travel and tourism

Education:

- Diploma or degree in Travel & Tourism or Business Administration is an asset

- 3-5 years experience working in client success/onboarding, project management or operations position, with experience within the travel industry.

- Work Location:

- Currently remote in Toronto, ON M5J 1R7 (subject to change)

- Candidate must be able to reliably commute

Job Types: Full-time, Permanent, Monday to Friday, 9 am – 5 pm

Benefits:

- Dental care

- Employee assistance program

- Extended health care

- RRSP match

- Vision care

Language:

- English (required)

Job Types: Full-time, Permanent

Pay: Up to $58,000.00 per year

Benefits:

• Dental care
• Paid time off
• RRSP match
• Vision care

Experience:

• Customer service: 4 years (required)
• Project management: 2 years (required)

Language:

• English (required)

Work Location: Hybrid remote in Toronto, ON M5J 1R7