Travel Operations Executive

Carr Golf, based in Park West Business Park, Dublin 12, is proudly certified as a Great Place to Work.

With over 30 years of expertise, Carr Golf remains a family-owned and operated business, led by the renowned Carr family. We are industry leaders in golf course management, maintenance, international golf travel, and the curation of exclusive events throughout the year.

We are currently recruiting for a Travel Operations Executive to work at our Head Office, in Park West Business Park, Dublin 12.

Key Responsibilities

• Work closely with the Travel Sales Executives to efficiently takeover the detailed arrangements for confirmed groups
• Communicate directly with clients to answer their varying questions, make amendments to the booking as required, gathering detailed information needed for all suppliers to ensure trip runs smoothly.
• Liaising with suppliers (hotels, golf courses, transportation, Restaurants etc) to make and amend bookings, send detailed itineraries, rooming lists, checking invoices prior to payment.
• Preparing final itinerary and information packs to send to clients
• Complete meet and greet assignments as required from time to time
• Seek to exploit opportunities to increase sales through upgrades and additions to client’s itineraries
• Other actions & projects required to satisfy the needs of the department.

Key Requirements

• 
  Minimum of two years’ experience in a travel or hospitality role.
• BA in Hospitality, Travel, Tourism, Business, or similar relevant field preferred.
• Passionate about travel, tourism and customer service.
• Ideally suited to an outgoing enthusiastic person with an excellent phone manner who can deal with discerning customers, with accuracy and adaptability.
• Must be a team player with strong service capabilities, putting the customer first.
• Candidates must show flexibility and a strong ability to multitask and prioritise items.
• Excellence in attention to detail.
• A problem-solver and solution seeker.
• Comfortable using computers, with a working knowledge of Microsoft Office – Outlook, Word & Excel essential.
• Can easily adapt to new technologies – previous use of Salesforce is a bonus
• Have a good knowledge of the geography of Ireland and Scotland and what the key visitor attractions are in each area.
• A level of interest in golf and knowledge of golf is preferred but not essential.
• Candidates should be fluent in spoken and written English.

Benefits

• Competitive Salary
• Hybrid working arrangements
• Twenty-Five Days Annual Leave
• Additional Annual Leave for Length of Service
• VHI Health Insurance
• Laptop Provided
• Golf Membership at Company Operated Golf Clubs
• Discounted Membership Rates for Friends and Family
• Ongoing Professional Development Support