Triage Client Navigator

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Job Summary
Safe Centre of Peel is currently seeking a Triage Client Navigator who will be responsible for responding to client inquiries and conducting trauma-informed intake, triage, and risk assessments through in-person, phone, and virtual platforms. The role supports clients in crisis, facilitates referrals to internal and community services, and maintains accurate documentation in accordance with agency and funding requirements.

Duties

• Answer client inquiries regarding services and support clients in providing therapeutic triage and assessment
• Conduct initial triage/assessment through various avenues such as face-to-face, telephone and email to determine client needs, interests, eligibility criteria and next steps.
• Conduct therapeutic, trauma-informed risk assessment and safety planning
• Facilitate referrals to on-site and off-site partners, agency programs, other professionals, agencies, services, or community resources appropriate to clients identified needs.
• Respond to telephone, email, and in-person inquiries from clients, prospective clients and community partners.
• Process and maintain internal and external referrals.
• Liaise with on-site and off-site partner agencies that have made referrals to the agency
• Provide support to clients in crisis and conduct screening for risk to triage callers to the appropriate level of intervention.
• Provide information on community resources appropriate to clients identified needs.
• Create initial enrollment on database with clients through various avenues such as face-to-face, telephone, and video to determine client needs, next steps and escalate if risk is determined.
• Prepare, compile, submit, and maintain accurate records, files, statistics, and additional relevant information in accordance with agency policy, and funding requirements.
• Keep accurate records and maintain client case file of all relevant information pertaining to assigned caseload.
• Collect relevant client demographic data.

Qualifications:

• Bachelor’s degree in social work, or related human service field and two (2) years of relevant work experience preferred.
• Registration (or eligibility for registration) with a health regulated college (e.g. College of Social Workers, Psychologists or Psychotherapists).
• Knowledge of the principles and practices of counseling, social work, and case management.
• Demonstrate positive interpersonal skills and ability to work in a team environment with co-workers, community providers and stakeholders and clients.
• Strong organizational and time management skills, ability to prioritize and meet multiple deadlines.
• Excellent verbal and written communication skills in English; proficiency in French, South Asian languages, or other languages is considered an asset.).
• Proficient in Microsoft Office suite and working knowledge of database management.
• Ability to work independently.
• A satisfactory Vulnerable Sector Criminal Records check.

How to Apply
If you are interested in the above opportunity, please send your resume and cover letter to
humanresources@cfspd.com.
CFSPD is an equal opportunity employer and is dedicated to hiring staff that reflect the diversity in our community. We will make reasonable accommodations to enable applicants with disabilities to participate in the recruitment process upon request to humanresources@cfspd.com.

We invite candidates from diverse communities to apply.
We thank all applicants for their interest in Catholic Family Services of Peel-Dufferin. We will
only contact those selected for consideration.

Note: CFSPD does not use AI tools to screen candidates

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance

Ability to commute/relocate:

• Brampton, ON L6T 3T6: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's Degree (preferred)

Experience:

• social work: 2 years (preferred)

Location:

• Brampton, ON L6T 3T6 (preferred)

Work Location: In person