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Twrld-Msidentitymgr,Ad,Oracleidentitymgr
Posted on July 16, 2025
- Paris, France
- 0 - 0 USD (yearly)
- Full Time
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Paris
France
No. of Positions
1
Job Description (Posting).
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
TwrLd-MSIDENTITYMgr,AD,OracleIdentityMgr
Job Summary
The Tower Lead for Support & Operations plays a critical role in ensuring the efficient management of escalations and operational activities within the Microsoft Identity Manager and Active Directory frameworks. This position is integral to delivering services as per the Statement of Work (SOW), enhancing customer satisfaction, and driving continuous improvement through innovative initiatives. (1.) Key Responsibilities
1. Oversee The Management Of Microsoft Identity Manager And Active Directory Operations To Ensure Timely Resolution Of Escalations And Compliance With Sla Commitments.
2. Validate And Generate Operational Reports Using Oracle Identity Manager Tools, Ensuring Alignment With Performance Metrics And Service Delivery Standards.
3. Facilitate Operational Hygiene By Conducting Regular Audits And Assessments Of Service Quality, Ensuring Adherence To The Sow And Operational Guidelines.
4. Drive Customer Satisfaction Initiatives By Developing And Implementing Frameworks That Enhance Service Delivery And Client Engagement.
5. Lead The Execution Of The Profit Improvement Plan (Pip) By Identifying Automation Opportunities Within Microsoft Identity Manager And Promoting Self-Driven Initiatives To Optimize Operational Efficiency.
Skill Requirements
1. Expertise In Microsoft Identity Manager And Active Directory Administration.
2. Proficient In Oracle Identity Manager And Its Integration With Identity Governance Practices.
3. Strong Analytical Skills With The Ability To Validate And Interpret Operational Data And Reports.
4. Excellent Communication And Leadership Abilities To Foster Positive Client Relationships And Team Collaboration.
Certification
1. Optional But Valuable Certifications: Microsoft Certified: Identity And Access Administrator Associate, Oracle Identity Management Certified Implementation Specialist.
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
TwrLd-MSIDENTITYMgr,AD,OracleIdentityMgr
Job Summary
The Tower Lead for Support & Operations plays a critical role in ensuring the efficient management of escalations and operational activities within the Microsoft Identity Manager and Active Directory frameworks. This position is integral to delivering services as per the Statement of Work (SOW), enhancing customer satisfaction, and driving continuous improvement through innovative initiatives. (1.) Key Responsibilities
1. Oversee The Management Of Microsoft Identity Manager And Active Directory Operations To Ensure Timely Resolution Of Escalations And Compliance With Sla Commitments.
2. Validate And Generate Operational Reports Using Oracle Identity Manager Tools, Ensuring Alignment With Performance Metrics And Service Delivery Standards.
3. Facilitate Operational Hygiene By Conducting Regular Audits And Assessments Of Service Quality, Ensuring Adherence To The Sow And Operational Guidelines.
4. Drive Customer Satisfaction Initiatives By Developing And Implementing Frameworks That Enhance Service Delivery And Client Engagement.
5. Lead The Execution Of The Profit Improvement Plan (Pip) By Identifying Automation Opportunities Within Microsoft Identity Manager And Promoting Self-Driven Initiatives To Optimize Operational Efficiency.
Skill Requirements
1. Expertise In Microsoft Identity Manager And Active Directory Administration.
2. Proficient In Oracle Identity Manager And Its Integration With Identity Governance Practices.
3. Strong Analytical Skills With The Ability To Validate And Interpret Operational Data And Reports.
4. Excellent Communication And Leadership Abilities To Foster Positive Client Relationships And Team Collaboration.
Certification
1. Optional But Valuable Certifications: Microsoft Certified: Identity And Access Administrator Associate, Oracle Identity Management Certified Implementation Specialist.
Employee Group
Business Line FT
Entity
INFRA
Auto req ID
1590126BR
Expected Date of Closure
07-Oct-2025
Reporting Manager Designation
General Manager
Skill (Primary)
Information Security-Identity and Access Management-Identity Management Implementation
Skill Level 3 (Secondary Skill 1)
DWP-UMC-DIRECTORY SERVICES
Skill Level 3 (Secondary Skill 2)
Information Security-Identity and Access Management-Identity Management Implementation
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