Ubw Bill Pay Specialist

Utility Billing West's passion for helping people, creating authentic relationships, and common values has established a working environment that undeniably stands out. Every day our associates have the opportunity to collaborate together in a thriving culture with a determined attitude that inspires and rewards original ideas. Utility Billing West provides significant career advancement opportunities, competitive compensation, benefits, and incentive programs.

We are currently seeking an UBW Bill Pay Specialist!

The Bill Pay Specialist is in charge of accurately entering, processing, and paying utility bills for multiple clients. You'll work closely with utility providers, address customer inquiries regarding bills and usage, and deliver exceptional customer service at every step.

Responsibilities include:

• Accurately enter, review, and process utility bills for multiple client accounts
• Ensure timely and correct payment of utility invoices in accordance with company deadlines
• Review billing data to confirm accuracy and identify discrepancies, trends, or anomalies
• Investigate and resolve billing issues by communicating with utility providers and internal teams
• Respond to customer inquiries regarding utility bills, usage, and payment status in a professional and timely manner
• Maintain organized and accurate electronic records of invoices, payments, and correspondence
• Monitor account balances and follow up on outstanding or past-due items as needed
• Collaborate with team members to meet daily and monthly billing cycles
• Use Microsoft Office and internal systems to track, process, and report billing activity
• Adhere to company policies, compliance standards, and confidentiality requirements
• Manage multiple priorities effectively while meeting strict deadlines
• Provide consistent, high-quality customer service to clients and utility partners

Requirements:

• Proficiency in handling customer inquiries.
• Experience in an office setting
• Competence in Microsoft Office Suite and internet navigation
• Strong attention to detail and the ability to solve problems effectively
• Excellent written and verbal communication skills.
• Knowledge and ability to operate Microsoft Office Suite
• Must be self-motivated, with attention to detail
• A positive attitude and an ability to communicate and work well with others
• Ability to read and write English

Additional Information:

Utility Billing West's passion for helping people, creating authentic relationships, and common values has established a working environment that undeniably stands out. Every day our associates have the opportunity to collaborate together in a thriving culture with a determined attitude that inspires and rewards original ideas. Utility Billing West provides significant career advancement opportunities, competitive compensation, benefits, and incentive programs.

Compensation: Full-Time $18.00 to $20.00 per hour

• Vacation & Sick Time for Full & Part-Time Employees
• Health and Wellness Programs
• Empower 401K and Roth IRA- Including Free Financial Advisors and Employer Match
• 9 Paid Holidays per year
• Employee Referral Incentives
• Bonus and Commission Opportunities
• Employee Rent Discount Program
• Professional Development Training
• Medical, Dental, Vision, Life, Accident, Critical Illness, Hospital Indemnity, and Short-Term Disability coverage is available

*Outlined benefits are subject to change and may vary based on location or employee status*

If you are looking for an exciting employment opportunity, UBW is the employer for you!

UBW, is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, national origin, sex (including pregnancy, sexual orientation and gender identity), age, disability or genetic information.

Candidates will be required to pass a background and drug screening. A conviction will not necessarily disqualify a candidate from employment. Qualified Applicants with arrest or conviction records will be considered for employment.

Only qualified candidates will be contacted.

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