Unit Clerk (Cardiology)

Overview

As part of the multi-disciplinary team the Unit Clerk is responsible for the facilitation of patient flow through the area and acts as a liaison to staff, patients, their families and the public; the incumbent is professional, courteous and displays the values of the organization during all interactions while working collaboratively with the clinic and interdisciplinary staff to achieve. This may require at times working in other areas within the Cardiology portfolio.

Education

• Minimum Grade 12 or equivalent educational preparation.
• Training related to office administration/office coordination.
• Knowledge of medical terminology required.

Qualifications

• 2 years relevant recent experience working as a unit clerk within a fast paced ambulatory clinic environment required.
• Demonstrated ability to work independently and as part of an interdisciplinary team in an extremely diverse, fast paced environment.
• Proven innovation in problem solving skills and critical thinking.
• Demonstrated interpersonal and conflict resolution skills.
• Professional telephone etiquette is mandatory.
• Expert in the use of Powerchart, ANSOS, ESM, SAP/SRM, Word and Excel.
• Excellent written and verbal communication skills required.
• Excellent computer and keyboarding skills.
• Demonstrated embodiment of MGH core service standards and values as demonstrated through tact, diplomacy and discretion in matters that relate to patients, staff and hospital affairs
• Demonstrate ability to understand and follow written and verbal instructions
• Demonstrated ability to be receptive to instructions/direction
• Able to work independently as well as work in a teamenvironment
• Excellent organization skills required
• Experience coordinating patient bookings appointments required
• Chart and file management
• Demonstrated ability to work closely with patients, to provide patient focused care
• Excellentwork and attendance record required

- All employees of Toronto East Health network - Michael Garron Hospital (MGH) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.

• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
• All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to Toronto East Health network's policies and procedures.