Universe Manager (M/F/D)

In this role for the Vienna store, you will take ownership of the entire Product or Client Universe. You will pilot sales, team and client development as well as client experience efforts in the store, lead a team of Managers and Client Advisors within this scope and drive their personal as well as the wider team’s success. Together with the existing Universe Manager(s) you form the senior leadership that supports the Store Director in bringing the business and team performance to the next level. This is a permanent, full-time role based in the Vienna Louis Vuitton boutique, reporting directly to the Store Director of one of top LV doors in EMEA.

We are seeking to fill this position at the earliest possible date.

Product Sales & Business Development

• Take full ownership of sales performance for your entrusted product categories, driving growth aligned with store and category targets.
• Together with your Team managers design and lead category-specific action plans and training initiatives to maximize sell-through and sales across all client segments. Analyze category performance, identify growth opportunities, and adjust strategies to meet monthly/seasonal targets.
• Collaborate with the other Universe Manager(s) and Retail Learning team to align category priorities with launches, events, and campaigns and implement training strategies ensuring the elevated knowledge throughout the whole scope and best in class in-store client experience.

• Partner with Merchandising and Head Office to share market insights and identify new local opportunities, to optimize stock levels, assortment, and product availability for your entrusted categories and local clientele.

• Accountable for all category sales, stock, and product-performance KPIs.

Team Management and Development

• Manage and develop your own Team Managers, as well as Client Advisors within your product scope.
• Coach leaders, identify growth opportunities, and create tailored individual development and action plans.
• Set individual and team sales targets, proactively assess and manage team performance.
• Build a strong team through recruitment, talent development, and succession planning with Store Management and HR.
• Create a motivating work environment that fosters empowerment, innovation, and teamwork.
• Act as a role model, embodying Louis Vuitton attitudes and values.

Store Leadership and Operations

• Lead by example on the shop floor to ensure exceptional product and team performance – this is a hands-on role.
• Collaborate closely with the other Universe Manager(s) and Store Director as part of the leadership team; act as deputy when required.
• Partner with Operations and Head Office to maintain operational excellence, inventory accuracy, and audit readiness.
• Oversee staffing, scheduling, and absence management within the product team to ensure smooth daily operations.
• Ensure all Louis Vuitton standards, policies, and procedures are effectively communicated and implemented.

• Extensive (minimum 5+ years) management experience in luxury retail or a strongly related field, including a demonstrated track record in high-level client development
• Skilled at developing larger teams in an international, multicultural setting, with the ability to lead, inspire and coach a variety of profiles, including experienced managers, towards performance excellence on a team as well as individual level
• Strong understanding of the luxury client experience and ability to find creative yet practical solutions for how to further elevate it in a fast-paced retail context
• Track record in dealing with high-end clientele as well as the ability to interact with high profile clients smoothly in a social professional setting, dinner/communication etiquette
• Excellent interpersonal communication skills, agility, empathy
• A strong passion for selling and client service as well as a strong dedication to driving and developing the team and client directly on the sales floor
• 360 business vision, high level of ownership as well as a demonstrated understanding of operational excellence
• Advanced coaching skills
• Strong animation and presentation skills – ability to animate workshops and presentations in front of larger audiences in an inspiring way
• Exceptional sense of ownership, resilience and strong work ethic
• Fluent English as well as strong German skills are a requirement, additional relevant languages a plus
• Willingness and ability to travel (Europe + international) to accompany clients on business trips as and when required, including some weekends

What we offer you:

At Louis Vuitton, you will become part of a Maison shaped by creativity, savoir-faire, and innovation. You will work in an international and collaborative environment where diverse talents come together to shape the future of luxury.

In addition to entering the world of exclusivity, you can also expect a wide range of attractive benefits.

Your benefits:

• Individual training and development opportunities within the LVMH Group, the world’s leading luxury goods company, to support both your professional and personal growth
• Attractive employee discounts on Louis Vuitton products
• Referral program with bonus rewards
• Participation in exclusive events in Germany and abroad
• Monthly lunch allowance
• Beauty services such as hairdresser or manicure appointments
• Company pension scheme
• Access to exclusive corporate benefits and partner offers

If you recognize yourself in this description, we look forward to receiving your application. Please note that we only consider online applications.