Veterinary Client Services Advisor

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Veterinary Specialists Scotland are hiring a new Client Services Advisor team member.

The Client Services Advisor role is a dual position and serves as a member of both the Client Care Team and Client Accounts Team providing an excellent service to our clients and referring vets.

Time will be split flexibly between the 2 roles, on a full day per discipline basis and as agreed with the Client Care Manager. It will potentially require the employee to spend more time doing one role than the other, based on ongoing requirements and will involve all the elements of both roles, not restricted to, arranging appointments, advising on our payment policies, taking payments, processing insurance claims, keeping accurate records, various clerical duties related to animal patient care and treatment and helping to facilitate accurate communications between clients, veterinary surgeons, nursing staff and our management team.

This is a permanent full-time role

Role and Responsibilities

• All accounts administration processes to ensure smooth functioning of account and debt management, including insurance claims and payment plans.
• Support the Accounts Manager to ensure efficient working processes to minimise client complaints and improve customer service.
• To process payments/deposits accurately and efficiently and allocate the client’s record on the practice management system.
• Process insurance claim forms on behalf of clients ensuring all sections completed correctly, responsible for submitting in a timely manner in line with deadlines.
• To work towards the goal of 100% collection of fees for services rendered
• To be efficient, pleasant, courteous, polite, concerned and helpful at all times. Clients can often be distressed or worried and need extra understanding and empathy from the client care team.
• Ensure information packs are send to clients, advising on payment policy and assisting with paperwork.
• Answer the phone promptly and courteously.
• Liaise with referring vets and hospital specialists to ensure appointments are provided within an acceptable timescale.

We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk