Veterinary Receptionist

Receptionist

Three Trails Animal Hospital is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect
As you join our mission to provide high-quality care with an emphasis on educating clients in best practices to keep pets happy and healthy year-round, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Great pet benefits

Salary: $15-$17/hr based on experience and skill set.

Schedule: 3 shifts per week Monday-Friday from 7/8a-6p and rotating Saturdays 7/8a-2p.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Three Trails Animal Hospital
Three Trails Animal Hospital is a full-service companion animal hospital that provides a complete list of clinical services for the benefit of your family pets. We serve the dogs, cats, exotic critters and their owners of the Independence, MO region with dependable veterinary care and outstanding client service in a modern and fully-equipped veterinary facility.