Virtual Inbound Coordinator (Wfh)

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Overview

We are seeking a highly organised and communicative Coordinator to join our dynamic team. The ideal candidate will be responsible for managing various administrative and client-facing tasks, ensuring smooth operations across departments. This role offers an excellent opportunity for individuals with strong data entry skills, multilingual abilities, and a flair for customer service to contribute to organisational success. The successful applicant will play a vital part in supporting our team through effective communication, analysis, and upselling strategies.

Responsibilities

• Manage data entry processes accurately and efficiently to maintain up-to-date records.
• Provide exceptional phone etiquette and communication support to clients and internal teams.
• Assist with analysing data to identify trends and opportunities for process improvements.
• Support upselling initiatives by engaging with clients professionally and persuasively.
• Coordinate schedules, appointments, and meetings to ensure seamless workflow.
• Facilitate multilingual communication, particularly in Spanish and English, to serve diverse client needs.
• Maintain organised documentation and correspondence in line with company standards.
• Collaborate with team members to optimise operational efficiency and customer satisfaction.

Requirements

• Proven experience in data entry, administration, or coordination roles.
• Multilingual proficiency, especially in Spanish and English, is highly desirable.
• Bilingual abilities will be considered an asset.
• Excellent communication skills, both verbal and written, with strong phone etiquette.
• Demonstrable analysis skills to interpret data effectively.
• Experience in upselling or sales support is advantageous.
• Organised with the ability to prioritise tasks efficiently under pressure.
• Strong interpersonal skills with a professional attitude towards clients and colleagues alike. This position offers an engaging environment where organisational talent and excellent communication are valued highly. We welcome applications from motivated individuals eager to contribute their skills within a supportive team setting.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• Flexible schedule
• Work from home

Work Location: Remote