Find Your Next Job
Virtual Mentor
Posted on Jan. 23, 2026
- Newcastle, Australia
- 0 - 0 USD (yearly)
- Full Time
Tailor Your Resume for this Job
Introduction:
Are you organised, proactive, and passionate about helping people into employment?
Join our dynamic team as a Virtual Mentor, where your attention to detail and support will directly impact the delivery of employment services through our organisation.
Description:
About the role
As a Virtual Mentor, you will play a critical behind-the-scenes role in ensuring our contact centre runs smoothly and delivers high-quality, culturally respectful services to jobseekers, while meeting service delivery targets.
You will support our Job Mentors through scheduling, reporting and a range of administrative functions, and act as the first point of contact for the WFA, IEA and Parent Pathway programs.
The role involves providing regular reporting on contact centre metrics and liaising with both internal and external stakeholders. This position is heavily administrative and call-centre oriented, so strong time-management skills and demonstrated administrative experience are essential.
This is a full-time role based in Newcastle.
Skills and Experiences:
About you
- Must have experience working with the ESS system
- Must have mentoring or case management experience in an Employment Services
- Excellent interpersonal skills and exceptional phone manner with the ability to yarn with our participants
- First Nations Cultural sensitivity
- Strong organisational and multitasking ability
- Proficiency in Microsoft office suite
- Strong attention to detail
- Ability to work independently and as part of a team
- Ability to work under pressure and handle customer complaints
- Must have WWCC and pass a police check.
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
roadstone
It Systems Support Analyst - Full Time
ISAC Ltd is currently seeking an experienced and technically capable IT Systems Support Analyst. Th…
Full Time | Dublin 24, Ireland
Apply 1 day, 2 hours ago
Oxford College of Arts, Business and Technology
Education Sales Consultant - It Programs
Position Summary:Oxford College is seeking a knowledgeable and results-driven Education Consultant …
Full Time | Mississauga, Canada
Apply 1 day, 2 hours ago
Aalto University
Postdoctoral Researcher In Statistical Signal Processing
Aalto University is where science and art meet technology and business. We shape a sustainable futu…
Full Time | Espoo, Finland
Apply 2 days, 2 hours ago
Hotel Breakfast Attendant
Hotel Breakfast Attendant, Courtyard Chandler Fashion Center Join a 2025 USA Today Top Workplace W…
Full Time | Chandler, United States of America
Apply 2 days, 5 hours ago
Amazon Web Services
Senior End-User Computing Sales Specialist
DESCRIPTION Amazon WorkSpaces, WorkSpaces Core, AppStream 2.0, WorkSpaces Secure Browser and WorkSp…
Full Time | Courbevoie, France
Apply 3 days, 2 hours ago
Amazon Web Services
Practice Manager, Aws Security Assurance Services
DESCRIPTION The AWS Security Assurance Services (SAS) team, a part of Amazon Web Services, leverage…
Full Time | Toulouse, France
Apply 3 days, 2 hours ago
Amazon Web Services
Customer Solutions Manager, Aws Europe North
DESCRIPTION As an AWS Customer Solutions Manager you will be responsible for helping guide AWS cust…
Full Time | København, Denmark
Apply 3 days, 2 hours ago
Boeing
Configuration & Data Management Specialist
Brisbane, Queensland Job ID BOE-1920747 Category Boeing Defence Australia Post Date Apr. 27, 2026 J…
Part Time | Brisbane, Australia
Apply 1 week, 5 days ago