Virtual Pre-Screening For The Customer Service Representative (Csr) Feb 5-Feb 12, 2026

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Summary of Virtual pre-hiring event and Job description

YMCA Richmond Hill Employment and Community, in collaboration with International Credit Experts Inc, is hosting a virtual pre-hiring event from February 5 to February 15, 2026.

If you are interested, please complete the registration form. A YMCA representative will contact successful candidates regarding the next steps.

https://forms.office.com/pages/responsepage.aspx?id=ExC-065OIE2aUgPoo4fdqMYvmxbzZP1OifTT1KS32I5UM1ZFT1E4MEZBOEM2VzlTR0M4UFkzMU5DWS4u&route=shorturl

The Customer Service Representative (CSR) is responsible for serving customers by the telephone both by Outbound and Inbound calls and

• Must be able to make it to work – 3700 Steele Ave West, Woodbridge

. They are accountable for dealing with customer inquiries, processing transactions, customer requests and creating payment arrangements. They are to follows all credit card (PCI) policies and procedures when providing and collecting payment from customers. Onboarded employees will be provided with training prior to performing the job tasks. Training consists of class in depth training, job shadowing and call listening.

Core Competencies

• Customer Focus and Team Work skills
• Fluent in English with great Communication Skills
• Computer (digital) skills
• Ability to Problem Solve
• Accountability and Dependability
• Handling Systems on a Computer
• Ethics and Integrity

Job Duties

• Assist customers with standard account-related requests
• Provide Quality Customer Service Experience
• Complete Verification process
• Collect Payments and or payment confirmation
• Process payments over the phone using payment platform for the team
• Provide information about inactive account
• Provide information about the customers final bill
• Provide feedback on collection activity within 60 days
• Update the system with updated phone numbers and or emails
• Update system with notes and depositions of activity
• Keeping track of individual Follow ups for payments
• Complete warm transfer to Customer Service Department when necessary
• To attend weekly performance reviews with direct supervisor and complete review forms
• Once surpassing 3-month review, ability to offer job shadowing to new hires

Requirements

• High school diploma or GED required
• Strong customer service skills
• Schedule flexibility
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively
• Computer literate, including effective working skills of basic computer programs
• Positive Team Attitude

Working Conditions

• Cubicle setting
• Use of desktop computer and head set
• Extra hours offered when available
• Ventilated office work space

Job Type: Full-time

Pay: $17.60 per hour

Expected hours: 40 per week

Work Location: In person