Visits Experience Manager

Your Responsibilities

The Events Team at ISTA is responsible for organizing a wide range of events, including academic, internal, public outreach, and networking opportunities. We are looking for a flexible and reliable team player who is eager to work in an international environment and thrive in a diverse and dynamic atmosphere.

• Reconceptualize and implement a professional, strategic ISTA visits program for different stakeholder groups
• Addressing inquiries and managing specific tour requests
• Implement best practices to streamline processes
• Communicate with various stakeholders on campus to ensure a smooth collaboration among teams
• Lead campus tours for organized visits
• Handle administrative tasks, such as reporting and documentation
• Continuously evaluate the offered visits, and analyze visitor data and feedback to improve the service offerings
• Collaborate with the marketing experts on campus to design and execute effective strategies to reach out to defined stakeholder groups
• Ensure a high-quality experience during organized visits

Your Profile

• Higher education in International Relations, Hospitality Management, Public Relations, or a related field
• Working experience in the above listed tasks, ideally in tertiary educational institutions
• Proficiency in English and German, further language skills are considered an asset
• Enthusiastic communicator and networker with a confident appearance to represent the institute with confidence and diplomacy
• Experience with design tools and implementing marketing measures
• Strong team player with excellent verbal and written communication and interpersonal skills, demonstrating a high level of tact and diplomacy
• Exceptional organizational skills and attention to detail
• International mindset, high degree of service orientation and hands-on mentality