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Voice & Collaboration Engineer
Posted on Jan. 29, 2025
- Wellington City, New Zealand
- No Salary information.
- Full Time
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General information
Description & Requirements
- Support LAN, WAN, Applications, and Server teams as onsite hands-on assistance.
- Administer Skype for Business features, voicemail accounts, and PIN management.
- Troubleshoot audio issues with desktop VoIP applications and peripherals.
- Resolve desk network/cabling issues for various teams (Deskside, Telecoms, AV, Eftpos, Printers).
- Manage user changes on Skype for Business and Poly Phone platforms.
- Handle office moves, including physical phone relocations and extension reassignments.
- Support frequent personnel changes in the office by ensuring reliable phone access.
- Assemble, repair and test phone systems for installation.
- Develop and maintain documentation, process and standard operation procedures
You come with "batteries included", showing up with a positive attitude and energy every day. You're also a self-starter with a bias for action who seeks out great ways of doing everything you get involved in. You question the status quo, see the bigger picture and are good at "joining the dots", plus you tick (at least a few of) these boxes:
- Knowledge or experience with Microsoft 365, Microsoft Teams and Skype for Business.
- Display knowledge of SIP protocols and QoS for VoIP
- Strong customer service skills and the ability to work closely with customers, peers and management
- Must have experience with call flows, hunt groups and phone number ports in and out of carriers
- Degree in technology (nice-to-have, but not required)
- Wellbeing - Comprehensive medical insurance, life and income protection. Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.
- Hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible.
- Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.
- Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.
- Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.
- Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.
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