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Voice Process Associate – International Bpo (Night Shift)

Posted on June 12, 2025

  • Gj, India
  • 0 - 0 USD (yearly)
  • Full Time

Voice Process Associate – International Bpo (Night Shift)

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Voice Process Associate – International BPO (Night Shift)
Location: On-site – Bodakdev, SG Highway, Ahmedabad, Gujarat 380054
Shift: Full-Time, Permanent| Fixed Night Shift (Monday to Friday, 7:00 PM – 5:00 AM)

About the Company

Digitel Media is a fast-growing international BPO company providing high-quality customer support services to clients across global markets. We offer a professional work environment, opportunities for career growth, and a culture focused on performance and development.

Role Overview

We are hiring motivated and customer-focused individuals for our Voice Process team. This is an excellent opportunity for candidates looking to build a long-term career in international customer service.

Key Responsibilities

  • Handle inbound and outbound customer calls in a courteous and professional manner.
  • Provide accurate information and resolve customer issues effectively.
  • Record call details and maintain customer interaction logs in the CRM.
  • Meet individual performance metrics and team goals.
  • Follow standard operating procedures and ensure compliance with company policies.

Candidate Requirements

  • Excellent spoken English and clear communication skills.
  • Must have completed at least 12th grade or be a graduate.
  • Candidates who are currently pursuing studies will not be considered.
  • Freshers with strong English skills are encouraged to apply.
  • Prior experience in an international or US voice process is an added advantage.
  • Ability to handle customer escalations calmly and professionally.
  • Willingness to work fixed night shifts (Monday to Friday).

Benefits

  • Salary: ₹15,000 – ₹20,000 per month (Based on experience) + Incentives
  • Fixed Night Shift (No rotational shifts)
  • 5 days working (Monday to Friday)
  • Weekends off to support work-life balance
  • Paid time off and leave encashment
  • Health insurance and additional employee benefits
  • Fast-tracked career growth opportunities

If you're ready to work in a professional international BPO environment and have strong communication skills, apply now to join our team in Ahmedabad.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time

Schedule:

  • Fixed shift
  • Monday to Friday
  • Night shift
  • US shift

Supplemental Pay:

  • Performance bonus

Work Location: In person

Speak with the employer
+91 6353209877


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