Voice Process - Tamil

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Job Summary:

We are looking for dynamic and customer-focused candidates for an International Voice Process role. The executive will handle inbound and/or outbound calls with international customers, resolve queries, and deliver excellent customer service while meeting performance targets.

Key Responsibilities:

• Handle inbound and outbound calls with international clients/customers
• Provide accurate information about products, services, or processes
• Resolve customer queries, complaints, and issues effectively
• Maintain high levels of customer satisfaction and professionalism
• Document call details and update records in CRM systems
• Follow company guidelines and quality standards
• Meet KPIs such as call handling time, resolution rate, and customer satisfaction scores

Required Skills:

• Excellent verbal communication skills in English (mandatory)
• Neutral or clear accent with good pronunciation
• Strong listening and problem-solving skills
• Ability to handle different customer scenarios professionally
• Basic computer knowledge and typing skills
• Willingness to work in night shifts (US/UK/AU process)

Qualification:

• 12th Pass / Diploma / Any Degree
• Freshers and experienced candidates can apply

Experience:

• 1–8 years in BPO / Customer Support / Call Center roles
• Experience in international voice process is an advantage

Salary:

• ₹18,000 – ₹35,000 per month (depending on experience & communication skills)
• Incentives and shift allowances

Working Hours:

• Night shifts (based on international time zones)
• 5 days a week with rotational week-off

Job Types: Full-time, Fresher, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person