Ward Clerk | Christchurch Heath Campus | Ward A8 And A8pcu

• Christchurch - Christchurch Heath Campus | Ward A8 and A8PCU
• 0.4 FTE (16 hours per week) - see below for shift details
• Permanent part time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we - re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the role

This position if permanent part-time working 16 hours per week - Thursday and Friday 4pm to 8pm - Saturday and Sunday (4 hours which can be flexible).

Our clerical team provide a key role in the effective function of our ward. The work involves transaction of admissions, discharges, transfers and management of patient records.

Working in the reception area you will be the first point of contact for patients/tūroro, family/whanau, visitors and various hospital and health provider staff.

To be successful in this role you will ideally be from a clerical background, be an excellent communicator and have fantastic organisational skills. As front of house you will need a friendly and welcoming disposition and a willingness to help those around you.

Responsibilities include:

• General clerical, administrative and reception tasks and support to the ward
• Entering accurate information to the patient management system
• Answering phones and greeting patients and their families
• Delivering great customer service
• Maintaining patient confidentiality
• Supporting CNM with other administrative tasks as delegated

About the Team/Service/ Location

A8 is a unique ward accommodating both the Acute Stroke Unit and Vascular Surgery specialties. We have a wide range of complex patient presentations which includes acute and elective, medical and surgical, local and wider South Island.

Currently there are 24 inpatient ward beds, and 4 progressive care beds. We are based within the Waipapa building which provides a very nice physical environment to work within.

We are a passionate and dynamic team who support a diverse patient group, as well as each other.

About you

• Have reception or office administration experience, or customer service experience
• Previous health service experience or a basic understanding of medical terminology is an advantage
• Have strong computer skills, be organised and task orientated
• Be an excellent communicator and uphold a professional manner with patients/tūroro, family / whanau and colleagues
• Have an eye for detail and a high level of accuracy in your work
• Be able to prioritise and keep calm in busy situations
• Be adaptable and able to complete numerous tasks simultaneously
• Enjoy being part of a team

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is - the weaving of wellnesses. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To view the position description and/or apply for the role please click - apply now. - All applications must be submitted through our online careers. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz.

Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.