Weekend Overnight Concierge

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Job Description

Job Summary: The Concierge is the first impression of the community. Greeting residents, families, vendors, associates, and other community guests. They answers telephones, responds to routine inquiries, relays calls, and performs a variety of related clerical/ administrative duties including but not limited to emails, creating spreadsheets or flyers, copying, filing, scheduling, and answering any resident or guest associated questions.

Reports to: Business Office Coordinator/ Executive Director

Essential Functions and responsibilities may include, but are not limited to the following:

· Greets every individual entering through the front door and announces all prospects to Sales & Marketing representative by Name

· Answers the phone to company standards.

· Accepts all incoming packages (mail, floral deliveries, etc.) for residents and departments.

· Maintains Sign-In log for all guests/visitors

· Completes and submits Maintenance Request Work Orders

· May be responsible for making photocopies, sending/receiving faxes, assisting with dry cleaning services, deliveries, etc.

· Maintains the appearance of the common areas by checking for cleanliness, burned out light bulbs, misplaced chairs, etc.

· Maintains appearance of the entryway (both inside and out) and driveway, if applicable

· Maintain Community Security by never leaving the front desk unattended without coverage.

· Maintains all community keys, if applicable

· Completes all necessary Occurrence Reports and distributes to Managers, if applicable.

· Assists with resident/ family grievances.

· Monitors the Daily Resident Safety Check-In System.

· Monitors all applicable door and building alarms, fire panel, and cameras

· Provides property security surveillance on 3rd shift, if applicable

· Ensures all emergency systems are restored and logged if applicable.

· Ensures written Medical/Emergency procedures are in place.

Education and Experience:

· Must be 18 years or older. Exceptions may apply depending on state requirements.

· 3 to 6 months related experience preferred and/or similar training.

· Knowledge of senior living, Alzheimer's or a related dementia preferred.

· Per state requirements an active state certification & training.

· Administrative/ Clerical experience preferred.

Physical Demands and Working Conditions:

· This is a physically demanding job that could or does requires providing activities of daily living assistance to seniors and requires lifting and transferring or residents as appropriate.

· Must be able to lift, push, and/or pull 50lbs.

Knowledge and Skills:

· Ability to read and write comprehend simple instructions, short correspondence, and memos.

· Ability to communicate effectively in English with residents, family members and other associates

· Ability to apply common sense understanding to carry out instructions furnished in written or oral form.

· Ability judgment in emergency situations and seeks assistance when needed. Basic level of a skill and can follow written or verbal instructions.

· Basic technical skills to complete a few repetitive and well-defined duties.

· Basic knowledge of the organization in order to answer basic questions.

Job Type: Part-Time

Job Type: Part-time

Pay: $14.00 - $15.50 per hour

Schedule:

• Overnight shift

Work Location: In person