Welcome Officer

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Introduction:
About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way – supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

See more at our website - www.atsichsbrisbane.org.au

Description:
About the role

The Welcome Officer ensures smooth clinic flow by supporting clients through check-in, form completion, and general assistance while they wait for their appointments.

Duties

Greet clients and provide tea and coffee to clients in the waiting area.
Respond to client queries or concerns promptly.
Ensure accurate data entry into the system.
Provide relevant surveys and ensure they are returned.
Monitor client flow and provide updates to clinical staff.
Apply de-escalation techniques to manage client distress or conflict respectfully.

Culture

Enjoy working in an organisation that makes a difference in the community. Join our friendly and supportive Social Health team that will help you grow personally and professionally.

Benefits

• Starting salary of $60,197per annum (depending on qualifications and experience) + 12% Super + Not for Profit Salary Packaging (Increases your take home pay).
• Permanent Full Time position.
• Work for a leading Aboriginal and Torres Strait Islander, community-controlled organisation.
• Great opportunity to develop personally and professionally.

Skills and Experiences:
COVID-19 Requirement

Immunisation history showing you have received two doses of a Covid -19 vaccine is encouraged.

Required

• Previous experience in a customer service or reception role, preferably in a health or community setting.
• Basic computer literacy and ability to use client management systems.
• Excellent interpersonal and communication skills.
• Ability to remain calm and professional in a busy environment.
• Strong organisational skills and attention to detail.
• National Police Check.
• Evidence of working rights.

Preferred

• Experience working with Aboriginal and Torres Strait Islander communities.
• Certificate III in Business Administration, Health Services Assistance, or similar.
• Understanding of culturally appropriate service delivery.
• Knowledge of clinic operations or medical terminology.
• First Aid.

How to apply

If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying.

Only successful applicants will be contacted.