Wholesale Operations & Sales Support Manager

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Role Summary

The Wholesale Operations & Sales Support Manager is responsible for the end-to-end efficiency of the customer service department and the operational success of the sales team. This role acts as the primary liaison between Sales, Production, and external B2B clients. The goal is to ensure seamless order fulfillment, manage inventory flow, and provide the national sales force with the tools and data necessary to hit revenue targets.

Key Responsibilities

Operations & Team Leadership

• Team Management: Hire, train, and mentor customer service staff to ensure "best-in-class" support and deep product knowledge.
• Order Lifecycle Management: Oversee the daily flow of invoicing, shipping, and order tracking to ensure on-time delivery.
• Process Improvement: Regularly audit operational workflows and implement software or procedural solutions to increase efficiency.
• Cross-Functional Liaison: Coordinate with Production and Supply Chain teams to manage lead times, special requests, and inventory availability.
• Client Relations: Resolve high-level account discrepancies (pricing, shipping, credits) and maintain strong relationships with key retail partners.

Sales Enablement & Support

• Sales Collateral: Create and maintain line sheets, price lists, and digital catalogs for the sales force.
• Inventory Control: Manage consignment (memo) programs, product transfers for trade shows, and inventory recalls.
• Proposal Support: Assist the sales team in generating quotes, presentations, and specialized proposals for new business leads.
• Events & Trade Shows: Manage the logistics, collateral, and merchandise preparation for industry trade shows and exhibitions.

Skills & Qualifications

• Education: Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field.
• Experience: 3–5 years in B2B Customer Service or Operations, with a proven track record of managing direct reports.
• Technical Proficiency: Advanced skills in Microsoft Office (specifically Excel and PowerPoint) and experience with Dynamics 365 Business Central preferred
• Communication: Exceptional written and verbal communication skills; ability to remain calm and professional during conflict resolution.
• Organization: Strong analytical skills with the ability to manage complex inventory movements and multi-task across different departments.

Performance Indicators (Success Metrics)

• Order Accuracy: Reduction in shipping and pricing discrepancies.
• Fulfillment Speed: Improved "Order-to-Ship" cycle times.
• Sales Support: High satisfaction and tool adoption rates from the national sales force.
• Account Retention: Maintaining positive sentiment and health across wholesale retail accounts.

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) 4% Match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Wholesale Customer Service: 3 years (Required)

Ability to Commute:

• Manhattan, NY 10036 (Preferred)

Work Location: In person