Wine Club And Sales Coordinator

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Introduction:
THE OPPORTUNITY - 10 month fixed term contract

The Hunter Valley portfolio forms part of Mulpha’s broader Hospitality Division and is comprised of three properties: Bimbadgen Estate, Palmers Lane, and Emma’s Cottage.

Located high on a hill in the heart of Hunter Valley Wine Country, Bimbadgen Estate is a striking winery and vineyard encompassing an expansive Cellar Door, award-winning Esca Bimbadgen Restaurant, Wood fire Pizzeria, outdoor amphitheatre, modern tasting rooms, and accommodation all in the one stunning location.

In this role, you will support, growth and retention of Bimbadgen’s Wine Club ‘Wine Society’, by delivering exceptional customer service, ensuring accurate and efficient administration, and assisting with marketing initiatives that drive engagement and sales. This role acts as a key link between members and the Bimbadgen marketing and sales teams, bringing the brand to life through digital and face to face experiences.

Key responsibilities will include but not limited to:
Enter and maintain accurate Wine Club member details within the CRM system. · Monitor and respond promptly to all Wine Club enquiries via phone and email, providing a high level of customer service.
Monitor inventory levels for Wine Club allocations and liaise with Stock Administrator for stock availability.
Participate in Wine Club events, concerts, and trade shows to promote membership, build relationships and engage with customers.
Correspond with external agencies for telemarketing campaigns.
Collaborate with marketing teams to contribute ideas for online sales campaigns and assist in creating and scheduling email marketing (EDM) communications.
Manage and update products within the online eCommerce store, ensuring accuracy of stock, pricing, vintages and descriptions.
Assist with Wine Club renewals and retention strategies, including follow-ups on lapsing memberships.

ABOUT YOU

Strong administrative and computer skills.
Excellent customer service with strong verbal and written communication.
Problem-solving abilities.
Friendly and outgoing personality. ·
Canva skills advantageous but not essential.
Current Responsible Service of Alcohol (RSA).
Proactive with strong initiative.
Basic wine knowledge preferred.
Willingness to work occasional weekends for events

BENEFITS

We offer a supportive and fun work environment and the opportunity for professional growth through our extensive hospitality operations. Benefits include:

Generous renumeration package and ongoing benefits
Working within a professional winery and hospitality company with career growth opportunities
Generous wine and dining discounts.
Access to free training and development.
Service vouchers.
Opportunity to travel for work experience in other company operations and events such as Sydney International Boat Show or the Sanctuary Cove International Boat Show to showcase our brands

Please note that your own transport will be essential to get to and from the estate.

APPLICATIONS

Apply online today. We look forward to receiving your application.