Wine Club Coordinator

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Introduction:
THE OPPORTUNITY

10-month fixed term contract with genuine potential to transition into a permanent position for the right applicant. This role could be performed on a full time or 4 day week part time basis

The Hunter Valley portfolio forms part of Mulpha’s broader Hospitality Division and is comprised of three properties: Bimbadgen Estate, Palmers Lane, and Emma’s Cottage.

Located high on a hill in the heart of Hunter Valley Wine Country, Bimbadgen Estate is a striking winery and vineyard encompassing an expansive Cellar Door, award-winning Esca Bimbadgen Restaurant, Wood fire Pizzeria, outdoor amphitheatre, modern tasting rooms, and accommodation all in the one stunning location.

In this role, you will support, growth and retention of Bimbadgen’s Wine Club ‘Wine Society’, by delivering exceptional customer service, ensuring accurate and efficient administration, and assisting with initiatives that drive engagement and sales.

Key responsibilities will include but not limited to:
Enter and maintain accurate Wine Club member details within the CRM system
Monitor and respond promptly to all Wine Club enquiries via phone and email, providing a high level of customer service
Monitor inventory levels for Wine Club allocations and liaise with Stock Administrator for stock availability
Participate in Wine Club events, concerts, and trade shows to promote membership, build relationships and engage with customers
Manage and update products within the online eCommerce store, ensuring accuracy of stock, pricing, vintages and descriptions
Assist with Wine Club renewals and retention strategies, including follow-ups on lapsing memberships

ABOUT YOU

Strong administrative and computer skills
Excellent customer service with strong verbal and written communication
Problem-solving abilities
Friendly and outgoing personality
Canva skills advantageous but not essential
Proactive with strong initiative
Willingness to work occasional weekends for events

BENEFITS

We offer a supportive and fun work environment and the opportunity for professional growth through our extensive hospitality operations. Benefits include:

Generous renumeration package and ongoing benefits
Generous wine and dining discounts.
Service vouchers

Please note that your own transport will be essential to get to and from the estate.

APPLICATIONS

Apply online today. We look forward to receiving your application.