Womensline - Counsellor Support Worker (Casual)

Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence. We operate from an intersectional feminist framework, acknowledging that domestic and family violence is gender-based violence, predominantly perpetrated by men against women and children. We provide immediate individualised support and options to help victim-survivors feel safe again, whether they want to stay in the home, are thinking about leaving or have already left.

The role

• Casual.
• In-office. Brisbane City, QLD.
• Availability/flexibility to work shifts across a 24/7 roster is favourable.
• Start date 27/01/2026

Counsellor Support Workers are integral members of the Womensline team as they contribute to the delivery of domestic and family violence support to Queensland women. Counsellor Support Workers assist the broader Womensline team by actioning client-related tasks such as arranging emergency accommodation and travel, and assisting with referral pathway procedures. Counsellor Support Workers also contribute to the safety of service users through the quality, timeliness, and accuracy of work.

Note: this is not a counselling role.

Availability to work: To be considered for the position, you must be available/flexible to work across a 24/7 roster.

Position requirements

It is a genuine requirement for this role to be filled by a woman, as permitted under sections 25, 104, and 105 of the Anti-Discrimination Act 1991.

• Tertiary qualification (or working towards completion) in relevant areas such as social work, behavioural science, human services OR completed Diploma in Community Services or similar.
• Minimum 1 year of professional experience in social and community services.
• Confident computer and telephone multitasking skills, with the ability to type case notes during calls and maintain accurate databases. Strong computer literacy and a moderate to fast typing speed are essential. (Womensline is a high call volume / service demand environment).
• Strong knowledge and understanding of the effects, causes and dynamics of domestic, family and sexual violence, and how DFSV relates to gender-based violence.
• Demonstrated experience in providing supportive and culturally safe responses for diverse communities, including First Nations peoples, people from culturally and linguistically diverse backgrounds, individuals with disabilities, and LGBTQI+ communities.
• Excellent communication and problem-solving skills, with the ability to handle high-stress situations calmly and effectively.
• Proven experience working with and maintaining positive relationships with stakeholders, including both sector and non-sector partners.
• Full working rights in Australia.
• Hold a valid (P) BlueCard and photo ID.

**To be considered for the position, you must have full-time availability Mon - Friday, 9am - 5pm for the first week of classroom training and, 24/7 flexibility for an additional 2 weeks of buddy and shadow shifts.**

Remuneration

• SCHADS Award Level 3 - 4 (Award level and pay point is dependent on qualifications and level of relevant experience).
• Salary packaging, including novated leasing and meals and entertainment benefits.

Benefits

• Remmuneration reviews (e.g. pay point progression).
• Confidential Employee Assistance Program for employees and their immediate family.
• Access to on-shift support, monthly 1:1's with your Team Leader, professional supervision and call coaching.
• Professional development resources and career progression opportunities.
• Wellbeing incentives and campaigns (e.g. surveys, health-focused programs, corporate massages).
• Safe, inclusive and supportive work environment grounded in DVConnect’s Values

To apply for the position, please submit a resume and cover letter. Please answer the following questions in your cover letter;

For more information, please email recruitment@dvconnect.org

DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity, such as gender, age, culture, disability (physical or mental health), religion, sexual orientation, etc., is recognised.

All offers of employment are subject to satisfactory background checks, including a National Crime Check, Working with Children Check, 2-3 reference checks, proof of eligibility to work in Australia.