Work From Home Inbound Representative (Entry Level)

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Job Summary
We are seeking a motivated and detail-oriented Work from Home Inbound Representative (Entry Level) to join our customer support team. This role provides an excellent opportunity for individuals looking to begin a career in client services and call center operations. As an inbound representative, you will manage customer inquiries, deliver quality service, and assist clients through phone and digital communication channels. This fully remote position requires strong communication skills, basic technical proficiency, and a professional demeanor.

Duties

• Respond to inbound customer calls and inquiries in a timely and professional manner
• Provide accurate information regarding products, services, and account details
• Assist customers with troubleshooting issues and resolving concerns effectively
• Accurately enter data into company systems using Microsoft Office tools and other software
• Maintain detailed and organized records of customer interactions and transactions
• Follow call center protocols to ensure consistent, high-quality customer service
• Handle customer requests related to billing, account updates, or service changes
• Demonstrate excellent phone etiquette and clear communication during all interactions
• Support outbound calling efforts when needed for follow-ups or surveys
• Collaborate with team members to enhance overall customer experience and service delivery

Experience

• Prior experience in customer support, client services, or call center roles is preferred but not required; entry-level applicants are encouraged to apply
• Familiarity with data entry, typing, and basic computer skills (Microsoft Office suite) is required
• Bilingual abilities (English plus additional languages) are a plus
• Experience with sales or upselling techniques is an advantage but not mandatory
• Strong communication skills, including active listening and clear articulation
• Professional phone etiquette and a polished remote work demeanor are highly valued
• Previous experience with outbound calling or cash handling is beneficial but not required

This position offers a supportive environment for growth within the customer service field, with a focus on developing communication, problem-solving, and client relationship skills.

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• Flexible schedule

Work Location: Remote