Workspace Service Manager, Associate

We're seeking someone to join our team as a Service Manager in Workforce Technology and Services to support non-Sales and Trading Business Units primarily in Singapore but also the smaller satellite offices in Thailand, Indonesia and the Philippines.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Workplace Operations & Support III position at Associate level, which is part of the job family responsible which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on.

What you'll do in the role:

>Contribute to the function through complex project tasks and initiatives. Interact regularly with team members and occasionally leadership on a range of topics.

> Oversight of all operational support for Non-Sales and Trading Business Units in Singapore
> Management of IT consultants - providing direction and support
> Relationship management with Senior Business Unit stakeholders
> Ownership of escalation from Business Unit stakeholders to Vendors and / or MS IT Teams
> Working with regional (offshore) MS IT Teams
> Participate in silo meetings/conference calls with offshore Teams as appropriate
> Problem Management - Identify incident trends or issues concerning support and implement strategic solutions
> Project Management
> Event Management - Power downs, BCP Disaster Recovery, Move/Add/Changes
> 3rd Party Application coordination of testing and deployment of new application/upgrades
> Coordinate and maintain support documentation
> Maintain work area recovery hardware and ensure its prepared for disaster recovery events
> Strict adherence to Asset Lifecycle Management and maintenance of necessary documentation

What you'll bring to the role:

>At least 4 years' relevant experience would generally be expected to find the skills required for this role.

> Sound technical skills in Windows 10/11 and Microsoft Office 365 desktop environment
> Strong communication skills (written and oral)
> Strong sense of ownership
> Team Player. Ability to work as part of a local and virtual team across multiple countries and cultures
> Analytical and sound problem solving skills
> Ability to work under pressure to tight deadlines
> Ability to work out of hours and on weekends when necessary
> Experience of working in a Financial Institution
> Flexibility and adaptability to the dynamics and demands of a Financial Institution

What you can expect from Morgan Stanley

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries.

At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity

We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment

where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.