3rd Party Experienced Collections Manager

3rd Party Experienced Collections Manager

Job Type: Full Time, Permanent, On site (No remote work)

Job Location: 40 West Wilmot Street, Unit 10, Richmond Hill, Ontario

Required Hours:

Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 7:30 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:00 pm

Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm

Compensation: Competitive salary and health benefits plus commission and bonuses.

Job Responsibilities:

• To develop and execute collection and recovery strategies and programs for the Branch as set forth by senior management
• To meet and exceed all client recoveries
• Create, implement, and monitor action plans
• Develop and maintain professional agency/client business relationships
• Adhere to administrative policies and procedures as set out in the company policies manual
• Work with the Executive team to ensure all workplans for specific clients are maintained
• Work collaboratively with the senior management to assist in setting branch objectives
• Ensure staff recruiting, training and supervisory programs and performance evaluation systems are effectively utilized within Company Guidelines
• Set goals for team personnel
• Manage a team of collectors to ensure that they’re all working towards their assigned collection goals
• Create an inspiring team environment, motivating and coaching team members, setting clear team goals and deadlines
• Double calls when necessary and provide feedback
• Ensure the proper training and development of new hires
• Ensure collectors follow protocols, laws, and regulations to collect payments efficiently
• Monitor the ongoing performance of the team and collection aging, assigning tasks to the team to ensure timely collection of payments
• Assist the management team with performance appraisals and disciplinary measures
• Provide accurate daily reporting on projections and MTD recoveries for the team
• Track daily attendance and provide accurate reporting to payroll on timecards
• Perform collection duties, i.e. negotiate payments while maintaining compliance and accurately recording all details of communication within the system
• Produce management reports as needed

Qualifications:

• Must have 3 plus years of third-party debt collection agency experience
• Must have management experience
• Must have a comprehensive understanding of collection methods and provincial regulations
• Must be proficient in English
• Proficiency with the CUBS or DRS collection software is an asset
• Detail-oriented, organized, efficient and ability to multi-task.
• Excellent communication and leadership skills

Benefits:

• Competitive salary, manager's bonus, as well as a commission structure
• Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
• Group Benefits (health, life, dental insurance plan - for full time employees)
• Career advancement opportunities

[NOTE: The Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise. Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.]

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off

Application question(s):

• Which ethnic group do you identify with?

Experience:

• Third Party Debt Collections: 3 years (required)
• Accounts receivable: 3 years (required)
• Collections Management: 3 years (required)

Language:

• English fluently (required)

Work Location: In person