Accommodation Assistant

The Hotel:

The Viking Hotel is located 4km from Waterford city centre and just 7km from the M9 motorway. The hotel offers a perfect base for both business and leisure guests. We have 98 rooms in total which are tastefully designed with the comfort of home in mind. The Wooden Pestle Bar & Restaurant recently underwent a makeover and has a great atmosphere which is enjoyed by residents and locals alike.

The Role

Reporting to the Accommodation Manager, the role of Accommodation Assistant requires that the highest level of cleanliness and hygiene be maintained throughout the hotel, ensuring guests comfort throughout their stay. You will have at least 1 years’ experience within a similar role. After an initial period of learning our accommodation assistants enjoy the autonomy of being self checkers. As a self-checker you will need to have good attention to detail and a wish to provide the best service to our guests.

About The Role

What’s involved in the role:

• Ensuring all guest bedrooms and bathrooms are cleaned to the hotel’s standards.
• Ensuring that assigned public areas are cleaned to the highest standards in accordance with the correct procedures
• Reporting any defects found in the bedroom, corridors or public areas to the supervisor or manager.
• Checking quality of linen.
• Anticipate guests’ needs and ensure that service is provided to the level they require.
• Gaining an understanding of all standards of performance and delivery within the accommodation department.
• Replenishing and tidying your trolley at the end of shift.

A person who may be suited to this role will have:

• Previous housekeeping experience
• An eye for detail
• The ability to communicate fluently in English
• Enthusiasm and friendliness in abundance!

Why work with us?

• Great Place to Work Accredited
• Failte Ireland Employer Excellence Accredited
• Excellent working environment
• Staff meals
• Flexible working hours
• Excellent Hotel staff rates across Ireland, UK & Continental Europe
• 24/7 Wellbeing Support Programme
• Discounted Health Insurance
• Free Car Parking
• Training & Development opportunities
• Career progression opportunities

This is an exciting opportunity to join a hotel that is owned and managed by PREM Group, one of Europe’s leading hotel management companies. PREM Group provides all of its employees with opportunities to expand on their experience and develop their career. We strive to achieve an environment where all team members feel inspired to care for each other and our guests. #progresswithPREM

Required Criteria

Skills Needed

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Company Benefits

PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success.

Just some of the benefits of working with us:

• Great Place to Work Accredited

• Awarded 'Best Employer' at the Failte Ireland Employer Excellence Awards 2023 & 2024

• Awarded ‘Best Workplace in Ireland 2024’

• Awarded ‘Best Workplace for Women in Ireland 2024’

• Awarded 'Best Workplace for Health & Wellbeing 2024'

• Awarded ‘Outstanding Employer’ by Failte Ireland

• Shared accommodation available if required

• Excellent working environment

• Learning & development opportunities

• Career progression opportunities

• Competitive salary

• Staff uniform

• Employee discount rates as well as friends and family rates

• Breakfast, lunch and dinner options provided

• Newly refurbished staff canteen

• Annual housekeeping awards including overall employee of the year and quarter year

• Summer and Christmas party

• Flexible working hours

• Excellent hotel staff rates across Ireland, UK & Continental Europe

• Employee assistance programme

• Discounted health Insurance

• Free car parking

Health insurance, Flexible schedule, Employee discounts, Competitive salary, Long service recognition, Culture of recognition, On the job learning, Progression opportunities, Long service awards, Staff celebration events

Salary

Not disclosed