Accommodation Manager (Full-Time) – Graz, Austria

About us

Introducing Lumis, a premier student accommodation provider offering a unique blend of comfort, convenience, and community. With current locations in the vibrant cities of Cardiff and Leicester in the UK, Lumis is expanding its reach across Europe. In Austria, Lumis boasts two state-of-the-art sites, one nestled in the cultural hub of Graz, and the other in the enchanting city of Vienna. Further expanding its international footprint, Lumis proudly presents a contemporary residence in Leipzig, Germany, providing students with a home away from home.

Excitingly, Lumis has its sights set on new horizons, with the construction of a dynamic student housing project underway in the heart of Dublin, Ireland. Additionally, a promising site in Portugal is in the pipeline, promising to bring the Lumis experience to even more students seeking modern, secure, and vibrant living spaces. Elevate your student living with Lumis - where every location is not just a place to stay, but a community to thrive in.

Reporting structure:

This position reports to the Head of Operations EU.

Job Overview:

As an Accommodation Manager, you will support the smooth running of Lumis Living’s student accommodation in Graz. You will work closely with the Head of Operations EU to ensure the well-being of residents, maintain high standards of service, and oversee the day-to-day operations of the facility. The role demands excellent customer service skills, strong organisational abilities, and the capacity to manage multiple tasks efficiently in a dynamic, student-focused environment.

About the role

• Ensure a smooth operation of the student accommodation
• Provide optimal care of our guests, students, and visitors
• Process direct enquiries and rental interests via various channels
• Manage the utilization/occupancy of the student rooms
• Ensure compliance with health and safety regulations and conduct thorough room inspections
• Liaise with external contractors, suppliers, and vendors as necessary
• Administer and manage the staff at the respective location on a day-to-day basis
• Control the budget of all inquiries and supplies
• Organize the office, including all administrative preparatory and follow-up activities
• Maintain accurate records of all activities related to the student accommodation and provide reporting and analysis as requested by the management team

Profile:

• Economic degree with A-Level (HAK, HBLA or HAS etc.) or specialised training as Accommodation Manager (Heimleiter*in-Ausbildung)
• Several years of professional experience in hospitality sector (student housing beneficial)
• Demonstrates exceptional customer service abilities
• Ability to work in a team and strong communication skills as well as leadership and motivation skills
• Good German & English skills
• Advanced MS Office skills (Excel, Word, PowerPoint)
• Having a hands-on approach and high degree of service orientation
• Capable of multitasking and managing evolving priorities.