Account Advisor

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We are looking for a motivated and customer-focused Account Advisor to join our dynamic Customer Engagement Team. This is a fixed-term position until the end of May 2026.

Role Overview:
As an Account Advisor, you will play a pivotal role in nurturing and growing our fleet, managing profitability, and ensuring customer retention. You will be the primary point of contact for our customers, providing daily service and support to enhance their experience throughout the leasing journey.

Key Responsibilities:

• Provide top-tier customer care when offering mobility services to our existing and new customers
• Offer leasing quotations customers and ensure that our customers have the needed mobility services in force.
• Actively follow up on end-of-term leasing contracts and assist in ordering new vehicles. Provide quotations for contract modifications and manage the accuracy of customer contracts.
• Offer consultancy to drivers and decision-makers, conducting visits and follow-up meetings as needed.
• Deliver daily customer service in collaboration with back-office teams.
Handle and manage customer complaints efficiently.

Qualifications:

• Business/commercial education background.
• Experience in customer service or sales.
• Understanding of customer needs and preferences.
• Interest of trends in the mobility and leasing markets.
• Positive and open mindset with a motivation to work in a fast-paced environment.
• Ability to work independently as well as part of a team.
• Quick adaptability to new working methods and tools.
• Result-oriented approach.
• Proficiency in Finnish and English is required; knowledge of Swedish is a plus.
IT-oriented mindset with a willingness to learn new systems.

What We Offer:

Our company is driven by our guiding principles which are commitment, cooperation, authenticity, and curiosity. We offer you opportunities for professional growth and development and a supportive work environment. At Ayvens wellbeing of our employees is a priority and we offer comprehensive occupational health care, lunch and exercise benefits through ePassi. Our employees have an active community for different type of events throughout the year.

Compensation start level is 3.100 euros / month. All our employees are part of a bonus program.

Got interested?

Please send your application and CV by October 30th, 2025 by using the apply-button. If you have any questions regarding the role, please contact Customer Engagement Team Manager Nina Hoffman by email ( nina.hoffman@ayvens.com ) or by phone +358 10 404 2721.

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

• ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.