Account Manager - Elite Client

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Overview:

Overseeing and directing all operational, financial and customer services for assigned client(s), the Account or Site Manager is accountable for day-to-day operations of assigned account(s), including hiring, training, disciplining and terminating staff. Also, building, improving, maintaining relationships with clients and employees: developing & retaining staff; coordinating needed support services and solving problems to effectively run the account; meeting or exceeding financial & operational goals; providing quality customer service; maintaining or overseeing maintenance of weekly operating schedules and completion of payroll for assigned security personnel; and providing after-hour emergency response as required.

Essential Responsibilities:

• Take a proactive role in communicating with the client and meeting client's needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.
• Assist in coordinating the day-to-day team effort of selected work locations and other assigned personnel to ensure that services are delivered in a quality and cost effective manner.
• Manage the delivery of services through assigned personnel.
• Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
• Coach, counsel, develop, etc. assigned personnel to assist with their opportunity for advancement/promotability.
• Capably utilize Company software for scheduling and billing, and to produce selected reports that require interpretation and action for effective business management.
• Enforce Heightened Security policies as outlined by the handbook, policies and executive orders/memos.
• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement.
• Personally stand in for subordinates when necessary or required.
• Act as liaison between Heightened Security and the customer to foster customer relations, including travel to/from face to face meetings.
• Maintain confidentiality of all information and data.
• Keep records and prepare accurate and timely reports both manually and through automated methods.
• Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness.
• Actively participate in community and business related organizations.
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual site specific refresher training for security personnel, as well as meet Heightened Security's training standards.
• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
• Perform other related duties and responsibilities as assigned or required.

Required Qualifications and Experience:

• BS/BA in Business Management or related field or 10 plus years of verifiable leadership experience.
• 4 years or more of business management/security experience.
• Experience managing event security highly preferred.
• At least 2 years of operations management experience preferred.
• Moderate knowledge of Microsoft Office, Lotus Notes, etc.; the capability to use and/or learn to use a computer and peripheral equipment required.
• Excellent communication skills.
• Some knowledge and experience with the use of quality and/or continuous improvement tools, techniques, practices, etc.
• Ability to conform to complex procedures.
• Ability to work in a team oriented management environment and to help identify and solve problems.
• Ability to get along with other employees, follow directions, works under stress and continuously improves.
• Ability to establish and maintain effective working relationships with associates supervisors and the general public.
• Ability to deal with internal and external customers and to ensure compliance with fair employment practices and perform multiple tasks simultaneously in a timely, courteous and professional manner.
• Ability to work a flexible schedule and to work evenings, weekends and holidays as requested or required.
• Reliable, appropriate transportation to do field work.

Physical Requirements:

• Must be able to stand and remain upright for up to 8 hours in various weather conditions including but not limited to humidity, direct sun, rain, snow and wind.
• Must be able to move about on foot for up to 8 hours in various weather conditions including but not limited to humidity, direct sun, rain, snow and wind.
• Must be able to remain in a seated position for up to 8 hours.
• Must be able to tolerate exposure to changing environmental conditions, as activities occur indoors and outdoors.
• Must be able to lift, push or pull up to 30 lbs.
• Must be able to operate company equipment such as radio, computer/keyboard, stanchions, tape/rope.

Job Type: Full-time

Pay: $85,000.00 - $110,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person