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Account Manager, Global Mile

Posted on Jan. 15, 2025

Luxembourg, Luxembourg
No Salary information.

Full Time

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- Bachelor Degree - Experience in customer-facing role via sales, account management or other function.
We are looking for data-driven Account Managers to seek out new growth opportunities for Global Mile. Join and help us solve real-world problems, streamline inefficiencies, and provide logistics support for our Sellers. This role indexes on a sales and business development background to successfully identify and convert new opportunities with a high degree of customer obsession. Key job responsibilities Job responsibilities - Recruit and manage a diverse portfolio of FBA Sellers for Global Mile’s suite of logistics services to meet or exceed sales targets (Sellers launched, volume, revenue, etc.) - Identify opportunities for account growth by having a thorough understanding of Amazon’s diversified service offerings - Program management responsibilities geared improve and build upon the Seller experience - Proactively consult with FBA Sellers to understand their supply chain needs through solutions-based selling - Build relationships with multiple internal and external stakeholders through remote and face-to-face meetings - Ownership of Account Management activities including seller education, forecasting, operational troubleshooting, etc, which may include tracking and analyzing metrics to measure Seller Experience and business performance - Ownership of operational requirements related to onboarding new sellers to Global Mile (e.g. raising tickets internally, ad hoc tasks, etc.) A day in the life Account Managers will be talking with Sellers on a daily basis and developing pipeline management plans based on bold Units, onboarding and conversion goals. This role works in a high-volume, fast-paced environment with cross-functional teams, globally. About the team About the hiring group: Formed in 2020, the EMEA Account Management Team within Global Mile works closely with FBA sellers providing onboarding support, operational insights, and direction for new and existing logistics products & services. Our objective over the next few years is to scale our global supply chain program for FBA Sellers and deliver a logistics experience they love.

Bachelor Degree required, ideally in a quantitative field, logistics, or business administration
Experience with pipeline management skills to include utilization of Salesforce or other CRM tools
Presentation, oral and written communication skills
Competitive and creative drive to win over customers and think outside the box
Communication, interpersonal, and organizational skills, with the ability to connect in both online and face-to-face environments

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