Account Manager, Global Mile

- Bachelor Degree - Experience in customer-facing role via sales, account management or other function.
We are looking for data-driven Account Managers to seek out new growth opportunities for Global Mile. Join and help us solve real-world problems, streamline inefficiencies, and provide logistics support for our Sellers. This role indexes on a sales and business development background to successfully identify and convert new opportunities with a high degree of customer obsession. Key job responsibilities Job responsibilities - Recruit and manage a diverse portfolio of FBA Sellers for Global Mile’s suite of logistics services to meet or exceed sales targets (Sellers launched, volume, revenue, etc.) - Identify opportunities for account growth by having a thorough understanding of Amazon’s diversified service offerings - Program management responsibilities geared improve and build upon the Seller experience - Proactively consult with FBA Sellers to understand their supply chain needs through solutions-based selling - Build relationships with multiple internal and external stakeholders through remote and face-to-face meetings - Ownership of Account Management activities including seller education, forecasting, operational troubleshooting, etc, which may include tracking and analyzing metrics to measure Seller Experience and business performance - Ownership of operational requirements related to onboarding new sellers to Global Mile (e.g. raising tickets internally, ad hoc tasks, etc.) A day in the life Account Managers will be talking with Sellers on a daily basis and developing pipeline management plans based on bold Units, onboarding and conversion goals. This role works in a high-volume, fast-paced environment with cross-functional teams, globally. About the team About the hiring group: Formed in 2020, the EMEA Account Management Team within Global Mile works closely with FBA sellers providing onboarding support, operational insights, and direction for new and existing logistics products & services. Our objective over the next few years is to scale our global supply chain program for FBA Sellers and deliver a logistics experience they love.