Accounts Receivable Officer

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Introduction:
Manassen Foods is a leading manufacturer, importer, marketer and distributor of fine food products. Our brands include Sunbeam, Angas Park, Trident, Wokka, S&W Mayonnaise and Golden Days to name a few.

We thrive on a culture of collaboration and drive, where every team member plays a crucial role in shaping our success.

Description:
About the Role

Are you ready to take your career to the next level in the fast-paced world of FMCG? Manassen Foods is on the lookout for a detail-oriented and driven Accounts Receivable Officer to support our end-to-end AR processes and keep our operations running smoothly.

What We Offer:
Innovative Culture: Be part of a forward-thinking company that values creativity and initiative.
Additional Leave Options: Paid parental leave, study leave, volunteer leave, and time-in-lieu accruals.
Recognition and Development: Service recognition programs and ongoing training and professional growth opportunities.
Employee Benefits: Discounts, benefits programs, and novated leasing options.
Wellness Support: Access to the Employee Assistance Program (EAP), including up to three psychologist sessions annually for you or your immediate family.
Sustainability Mindset: Onsite free EV charging stations
Hybrid Working: – Mondays, Tuesdays and Thursdays in the office.

Key Responsibilities:
Responsible for the full accounts receivable process for designated customers
Ensure payment allocations are timely, accurate and within terms.
Manage timely reconciliation of all debtor payments, including following up processing of credits, promotional claims and communication to the customer to rectify any errors.
Process and approve new credit applications following company policies including appropriate authority signoff for provision of credit terms, appropriate credit checks are performed, and ensuring completeness of information.
Manage high-volume of customer claims in a timely manner and ensure they are actioned and resolved within an appropriate time-frame.
Collaborate with customers and internal stakeholders to ensure seamless transactions and foster positive relationships.
Prepare insightful reports to drive AR performance and manage write-offs.

Skills and Experience:

• Strong team player with a collaborative mindset.
• Must have experience in handling high-volume transactions and large ERP systems.
• Outstanding written and verbal communication skills via email and phone.
• Expertise in collections and claims management in high-volume environments.
• Proven experience in a similar role, preferably within FMCG.
• Proficiency in ERP systems and intermediate Excel skills.
• Exceptional attention to detail, organisational skills, and the ability to meet tight deadlines.
• A “can do“ attitude with the ability to work autonomously and as part of a team.
• A proactive mindset, teamwork spirit, and a professional communication style.