Administrative Assistant

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Role Summary

We are seeking a reliable, detail-oriented part-time administrative assistant to support the daily operations of a growing, service-focused plumbing company. This remote role offers flexible scheduling, proper tools and systems, and the opportunity to play a meaningful part in improving workflows, supporting technicians, and enhancing customer experience. You’ll work closely with ownership in a respectful, small-team environment that values work–life balance, clear communication, and long-term growth—for both the business and the people behind it.

Why You’ll Enjoy Working Here

At Paradigm Plumbing Inc, your work matters. You won’t be just “pushing paperwork”—you’ll be a valued part of a growing business that appreciates reliability, initiative, and professionalism. We prioritize clear communication, realistic expectations, and mutual respect, while actively supporting work–life balance.

You’ll be trusted to manage your role independently, given proper tools and systems, and encouraged to grow as the company expands.

About Paradigm Plumbing Inc

Paradigm Plumbing Inc is a growing, service-focused plumbing company committed to professionalism, efficiency, and long-term relationships—with both our customers and our team. We believe great work starts with the right support systems, respectful communication, and a healthy work–life balance.

We are building a company where people are trusted to do their jobs well, supported with clear processes, and empowered to contribute to continuous improvement.

What We Offer

• Flexible work schedule that respects work–life balance
• Remote position with consistent part-time hours (approximately 20 hours per week)
• Proper tools, systems, and training to do your job efficiently
• A respectful, supportive, small-team environment
• Opportunity to help shape systems and processes as the company grows
• Growth opportunities for increased responsibility as the business expands
• Competitive hourly wage based on experience
• Training provided on all company-specific systems and procedures

What We’re Looking For

• Previous administrative or office experience (trade, construction, or service industry experience is an asset)
• Strong organizational and time-management skills
• Excellent written and verbal communication abilities
• High attention to detail and accuracy
• Comfortable working with invoicing, CRM, and accounting software
• Proficiency with computers and office software (Microsoft Office, Google Workspace, etc.)
• Ability to work independently, manage priorities, and take initiative

What You’ll Be Responsible ForAdministrative & Customer Support

• Answer and manage incoming phone calls, emails, and customer inquiries
• Handle customer intake, filtering, and accurate data entry
• Schedule service appointments and coordinate with plumbing technicians
• Maintain organized digital job files

Invoicing, Financial & Systems Support

• Manage invoicing and point-of-sale (POS) systems
• Prepare and issue invoices, estimates, and work orders
• Track payments and receivables
• Assist with basic bookkeeping tasks
• Correspond with payroll and bookkeeping providers, including submission of P&L reports
• Back-cost completed projects by tracking labour time, materials, and miscellaneous expenses

CRM, Follow-Ups & Business Support

• Assist with CRM system setup, maintenance, and data accuracy
• Conduct customer follow-ups for reviews, referrals, and repeat business
• Support business development through organized and professional customer communication

Compliance & Documentation

• Maintain up-to-date records for certificates, insurance, licenses, and required documentation
• Ensure compliance documentation is current and readily available, including WSIB, trade certifications, municipal licensing, and insurance records

Position: Part-Time Administrative Assistant
Location: Remote
Schedule: Part-time | Approximately 20 hours per week | Flexible scheduling

Job Type: Part-time

Pay: $25.00-$30.00 per hour

Expected hours: 30 per week

Benefits:

• Flexible schedule
• Work from home

Work Location: Remote